Technical Support Specialist

Express Tires & Auto Service is seeking a detail-oriented and customer-focused Technical Support Specialist to provide reliable technical assistance across our service locations and corporate operations. This role is responsible for diagnosing and resolving technical issues, supporting business-critical systems such as point-of-sale (POS) platforms, and ensuring smooth day-to-day technology operations.

The ideal candidate combines strong technical knowledge with excellent communication skills and thrives in a fast-paced, multi-location environment. You will play a key role in supporting employees and maintaining the systems that keep our business running efficiently.

Key Responsibilities Technical Support & Troubleshooting

• Provide Tier 1 and Tier 2 support for hardware, software, and network issues
• Troubleshoot desktops, laptops, printers, mobile devices, and peripherals
• Diagnose and resolve operating system and application errors (Windows/Mac)
• Support POS systems used in automotive service centers
• Escalate complex issues to senior IT staff when necessary

User Assistance

• Respond to support requests via phone, email, and ticketing systems
• Assist users with login issues, password resets, and system access
• Guide employees through step-by-step solutions in a clear, user-friendly manner
• Deliver excellent customer service while resolving technical concerns

Systems & Maintenance

• Install, configure, and maintain hardware and software
• Perform system updates, patches, and routine maintenance
• Monitor system performance and identify recurring issues
• Maintain documentation of support processes and solutions

Network & Connectivity Support

• Troubleshoot basic network issues (Wi-Fi, connectivity, VPN access)
• Assist with configuring routers, switches, and other networking equipment
• Ensure stable and secure connections across all locations

Security & Compliance

• Support cybersecurity practices, including software updates and endpoint protection
• Help enforce IT policies and data security standards
• Identify and report potential security risks or vulnerabilities

QualificationsRequired

• High school diploma or equivalent (Associate or Bachelor’s degree in IT preferred)
• 1–4 years of experience in technical support or help desk roles
• Basic knowledge of computer systems, hardware, and software
• Familiarity with Windows operating systems and common business applications
• Strong troubleshooting and problem-solving skills
• Excellent communication and customer service abilities

Preferred

• Experience supporting POS systems (retail or automotive preferred)
• Familiarity with ticketing systems (e.g., Zendesk, ServiceNow)
• Basic networking knowledge (TCP/IP, DNS, DHCP)
• IT certifications such as CompTIA A or equivalent
• Experience in multi-location or retail environments

Skills & Competencies

• Strong analytical and troubleshooting skills
• Clear and effective communication with non-technical users
• Time management and multitasking abilities
• Attention to detail and organization
• Customer-focused mindset
• Ability to work independently and within a team

Work Environment

• Office, remote, or hybrid setting depending on company needs
• May require occasional travel to service locations
• Fast-paced environment supporting multiple users and systems

Work Schedule

• Full-time position
• May include evenings, weekends, or on-call support as needed

Compensation & Benefits Estimated Yearly Pay

• Base salary: ~$45,000 – $65,000 per year
• With experience/certifications: ~$55,000 – $75,000

Additional Benefits

• Health, dental, and vision insurance
• Paid time off and holidays
• Employee discounts on automotive services
• Ongoing training and certification support
• Career advancement opportunities

Why Join Express Tires & Auto Service?

At Express Tires & Auto Service, we rely on technology to support our operations and deliver efficient, high-quality service to our customers. As a Technical Support Specialist, you will play a vital role in ensuring our systems run smoothly and our teams stay productive.

We offer a collaborative environment, opportunities for growth, and the chance to build valuable technical skills in a real-world, multi-location business setting.

How to Apply

Interested candidates should submit their resume along with a brief overview of their technical experience and qualifications. Qualified applicants will be contacted for the next steps.

Pay: $24.83 - $29.90 per hour

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Parental leave
• Professional development assistance
• Vision insurance

Work Location: Remote

Salary : $45,000 - $65,000