What are the responsibilities and job description for the Electro-Mechanical Maintenance and Controls Engineer - Express Scripts position at Express Scripts Pharmacy Benefit Services?
Help us architect the future of pharmacy automation. This role is for a hands‑on technical leader who enjoys solving complex problems, thinking strategically, and staying closely connected to the systems and teams that keep operations running. As a Maintenance and Controls Engineer, you will play a critical role in ensuring the reliability, performance, and continuous improvement of advanced pharmacy automation equipment in a high‑volume, regulated environment.
About Cigna
Cigna is a global health service company dedicated to improving the health, well‑being, and peace of mind of those we serve. We care deeply about career growth and development, offering opportunities to learn, innovate, and make a meaningful impact. Here, your expertise helps shape the future of healthcare while you continue to grow professionally.
Responsibilities
About The Cigna Group
Doing something meaningful starts with a simple decision, a commitment to changing lives. At The Cigna Group, we’re dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers and patients. Join us in driving growth and improving lives.
Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.
If you need a reasonable accommodation to complete the online application process, please email seeyourself@thecignagroup.com for assistance. Please note that this email inbox is dedicated to accommodation requests only and cannot provide application updates or accept resumes.
The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.
Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.
About Cigna
Cigna is a global health service company dedicated to improving the health, well‑being, and peace of mind of those we serve. We care deeply about career growth and development, offering opportunities to learn, innovate, and make a meaningful impact. Here, your expertise helps shape the future of healthcare while you continue to grow professionally.
Responsibilities
- Lead advanced maintenance, troubleshooting, and repair of automated pharmacy equipment using electrical, mechanical, pneumatic, and control system schematics.
- Ensure high reliability and uptime of pharmacy automation systems, facility infrastructure, and supporting utility systems.
- Analyze system data and reporting outputs to identify trends, diagnose root causes, and implement permanent corrective actions.
- Monitor and improve Mean Time Between Failures (MTBF) for electro‑mechanical equipment and associated software control systems.
- Troubleshoot, install, service, and repair automated production equipment, including robotics, PLCs, electrical controls, and software interfaces.
- Provide expert technical support for robot‑ and PLC‑based hardware and software systems.
- Execute preventive, corrective, and emergency maintenance work orders in alignment with operational priorities.
- Partner with developers, production engineering, and vendors to implement new processes, equipment enhancements, and system improvements.
- Recommend design and process improvements to enhance equipment quality, performance, safety, and maintainability.
- Perform routine inspections, maintenance rounds, and diagnostics to identify early signs of degraded system performance.
- Document all preventive, corrective, and emergency maintenance activities accurately within the Computerized Maintenance Management System (CMMS – Maximo).
- Serve as the senior technical point of contact for junior technicians, providing guidance on maintenance activities, upgrades, installations, and spare parts management.
- Support continuous improvement initiatives through root cause analysis, technical expertise, and cross‑functional collaboration.
- Participate in on‑call rotation
- 2nd Shift - Monday - Thursday - 2:30 PM to 1:00 AM
- High School Diploma or equivalent.
- Minimum of 6 years of experience in automation engineering, maintenance, or a closely related technical field.
- Hands‑on experience maintaining and troubleshooting high‑volume automated or pharmaceutical production equipment.
- Strong mechanical and electro‑mechanical troubleshooting skills.
- Proficiency with PLCs, I/O, field devices, robotic systems, and electrical controls.
- Experience using Computerized Maintenance Management Systems (CMMS) to manage work orders and maintenance data.
- Working knowledge of preventive and predictive maintenance practices.
- Ability to work evenings, weekends, and participate in on‑call support as needed.
- Willingness to travel occasionally to other sites or facilities.
- Associate’s or Bachelor’s degree in Engineering, Automation, Electronics, or a related field.
- Experience with RSLogix, DeviceNet, and ControlNet systems.
- Experience in OSHA 1910 safety standards and regulated production environments.
- Training in root cause analysis and total quality methodologies.
- Prior experience mentoring or leading technical teams.
- Advanced experience with Verint V15 Recording and Analytics Suite.
About The Cigna Group
Doing something meaningful starts with a simple decision, a commitment to changing lives. At The Cigna Group, we’re dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers and patients. Join us in driving growth and improving lives.
Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.
If you need a reasonable accommodation to complete the online application process, please email seeyourself@thecignagroup.com for assistance. Please note that this email inbox is dedicated to accommodation requests only and cannot provide application updates or accept resumes.
The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.
Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.