What are the responsibilities and job description for the Dispatch/Call Center position at EXPRESS MOBILE DIAGNOSTIC SERVICES LLC?
Dispatch receives and coordinates exam orders through fax, phone calls, on-line orders from our Express Mobile Customers. Dispatch communicates with the Express employees out in the field through a computerized dispatch system. Dispatch works closely with clients which includes monitoring and following up on all work orders by phone and email. Dispatch also effectively deals with issues and complaints when communicating with Express Clients and then forwards the information to the correct manager. Dispatcher’s also assist with the workflow process daily for all employees as they help logistically route the employees throughout their day.
Responsibilities
- Accept Phone calls using telephones and computer database systems to place exam orders.
- Direct all customer complaints and issues to appropriate supervisors.
- Receive and prepare work orders-fax, phone calls, on-line etc.
- Monitor and follow–up with personnel and/or service locations for follow up on exams.
- Assist with Logistically routing the employees for timely/efficient routes.
- Record and maintain files and records of customer requests.
- Flexible to working any shifts necessary including weekends, evenings and some on-call shifts when necessary.
- Upload exam images/reports using our RapidRadiology software system
Qualifications:
Skills and Knowledge
- Must be knowledgeable with computer skills in MS Word, Excel, and/or data entry
- Excellent Communication Skills (phone, written)
- Ability to multi-task/Quick Learner
- Positive Professional Demeanor-Excellent Customer Service Skills
- Independent Worker
- Extremely Detail-oriented
- Respond to duties as directed by supervisor and/or corporate personnel team members
Education and Specifications
- High School Diploma or equivalent GED
- Medical & Billing/Terminology preferred
- Drug/Alcohol Free/Neg. Drug Screening
- Clean Criminal Background History