What are the responsibilities and job description for the IT Support Specialist position at Express IT Solutions?
IT Support Technician
Fayetteville, NY | Full-Time | Immediate Hire
About Us
Express IT Solutions is a locally owned Managed IT Service Provider that has supported businesses and residential customers throughout Central New York for more than 20 years. We provide dependable IT support, computer repair, network services, cloud solutions, cybersecurity, and technology consulting.
We are growing and looking for a dependable, customer-focused IT Support Technician to join our team.
Position Overview
This is an excellent opportunity for an early-career IT professional with at least two years of hands-on technical support or computer repair experience.
The right candidate will be comfortable diagnosing hardware and software problems, setting up computers, assisting customers, and handling day-to-day support requests. You should enjoy solving problems, communicating with customers, and continuing to build your technical skills.
This position includes a mix of in-shop bench work, remote support, and occasional onsite service for local clients.
Key Responsibilities
- Diagnose and repair desktop and laptop hardware and software issues
- Set up, configure, and deploy new computers and related equipment
- Perform Windows installations, updates, data transfers, and system cleanups
- Troubleshoot printers, email, internet connectivity, and basic networking issues
- Provide remote and onsite technical support to business and residential customers
- Assist with Microsoft 365, user accounts, passwords, and common business applications
- Remove malware and help customers improve the security of their devices
- Document completed work, technical findings, and customer information
- Maintain an organized and professional work area
- Escalate more advanced technical issues to senior technicians when necessary
- Assist senior engineers with larger installations and IT projects
Qualifications
- At least two years of hands-on IT support, computer repair, help desk, or technician experience
- Strong working knowledge of Windows desktops and laptops
- Experience troubleshooting computer hardware, software, printers, and connectivity problems
- Basic understanding of networking concepts, including Wi-Fi, TCP/IP, switches, routers, and VPNs
- Familiarity with Microsoft 365 and common business software
- Strong customer service and communication skills
- Ability to explain technical issues clearly to nontechnical customers
- Dependable, organized, and able to manage multiple service requests
- Willingness to learn new technologies and accept feedback
- Valid driver’s license and reliable transportation for occasional local travel
Experience with an MSP, Active Directory, servers, RMM tools, or business networks is helpful but not required.
What We Offer
- Competitive compensation based on experience
- Health and dental insurance options
- Retirement plan options
- Paid time off and holidays
- Hands-on training and certification opportunities
- Exposure to a wide range of business technologies
- Support from experienced senior technicians and engineers
- A clear opportunity to grow into a more advanced IT support or engineering role
- A stable, collaborative, and customer-focused work environment
Job Type: Full-time
Pay: $22.00 - $25.00 per hour
Benefits:
- Dental insurance
- Health insurance
- Health savings account
- Paid time off
- Vision insurance
Work Location: In person
Salary : $22 - $25