Lead Conversion Specialist – Appointment Setting

About the Role

Our call center is the engine that drives our success. As a fast-growing, results-driven team, we use state-of-the-art technology in a modern, centralized office to connect with homeowners interested in our flooring solutions.

As a Lead Conversion Specialist, you’ll play a critical role in driving revenue by converting interested homeowners into qualified in-home appointments for our Design Consultants. You’ll engage with warm inbound and outbound leads — no cold calling — uncover customer needs, overcome objections, create urgency, and confidently guide customers to the next step in their flooring project.

This is a sales-focused call center role for someone who enjoys building rapport quickly, influencing decisions, meeting goals, and maximizing earning potential.

Job Type: In-Person – Full-Time
Office Location: Tempe, AZ 85283
Compensation: $20/hr base uncapped commission. Top performers earning $60,000 annually.
Schedule: Must be available to work shifts within office hours, including one weekend shift.

Office Hours:
Monday – Thursday: 6:00 am – 9:00 pm
Friday: 6:00 am – 8:00 pm
Saturday – Sunday: 6:00 am – 6:00 pm

What You’ll Do

• Speak with potential customers through inbound and outbound calls to schedule qualified in-home appointments.
• Engage with homeowners who have requested information about our products and services.
• Build rapport quickly, ask insightful questions, and uncover each customer’s needs and motivation.
• Overcome objections with confidence and guide customers toward scheduling their in-home consultation.
• Create urgency and excitement around taking the next step in their home improvement project.
• Ensure customer needs align with Express Flooring’s services to help maximize successful in-home sales opportunities.
• Use our CRM to record interactions, update customer details, and manage call dispositions.
• Meet or exceed performance-based metrics, including appointment conversion rates, call quality, and customer experience standards.
• Deliver an exceptional first impression and uphold the Express Flooring customer experience.
  
  

What You’ll Bring

• 1–2 years of sales, inside sales, appointment setting, or call center experience.
• Proven ability to meet or exceed goals in a performance-based environment.
• Confidence handling objections and guiding customers toward a decision.
• Strong communication skills with the ability to build trust quickly over the phone.
• A competitive, goal-oriented mindset with a desire to maximize earnings.
• High energy, resilience, and a positive attitude in a fast-paced environment.
• Strong listening skills, attention to detail, and the ability to ask the right questions.
• Solid computer skills and comfort using CRM systems or call center technology.
• Coachability, reliability, professionalism, and a strong work ethic.
• A customer-first mindset with the ability to balance service and sales.
  

Why People Love Working Here

• Supportive training and ongoing coaching to help you succeed.
• Access to advanced training platforms that support your performance.
• Strong earning potential, with average annual earnings of $60,000 .
• Fun, energetic team environment.

Benefits & Perks 

• Comprehensive medical, dental, and vision plan options
• Free virtual healthcare for employees and family members
• Health Savings Account (with HDHP enrollment)
• Health & dependent care flexible spending accounts
• Company-paid basic life insurance
• Voluntary supplemental life insurance
• Company-paid short-term disability insurance
• Voluntary long-term disability
• Company-paid Accident and Hospital Indemnity
• Free Bereavement and Life Planning Support for employees and family members
• 401(k) with company match (Pre-tax & Roth options)
• Paid PTO, bereavement leave, and maternity leave
• 7 company-paid holidays
• Employee Assistance Program (EAP)

Full compensation packages are based on candidate experience and relevant certifications.

Compensation Range: $20 USD - $22 USD

About Us

Express Flooring, a leading provider of residential and commercial flooring solutions in multiple states, is seeking highly spirited and dedicated professionals to join our team in various positions. Our mission is to deliver a superior floor covering experience to our customers by offering top-quality products, professional installation, and unparalleled customer service. 

As a rapidly expanding company, we are always looking for ambitious individuals who are not just looking for a job, but a rewarding career. We value problem solvers who are passionate about finding innovative solutions to challenges. At Express Flooring, we care deeply about our employees and strive to provide unlimited potential for growth, job security, highly competitive earnings, and comprehensive benefits packages for our full-time employees

Express Flooring is committed to a diverse and inclusive workplace. Express Flooring is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.