Installation Operations Analyst

Express Flooring, a leading provider of residential and commercial flooring solutions in multiple states, is seeking highly spirited and dedicated professionals to join our team in various positions. Our mission is to deliver a superior floor covering experience to our customers by offering top-quality products, professional installation, and unparalleled customer service.

As a rapidly expanding company, we are always looking for ambitious individuals who are not just looking for a job, but a rewarding career. We value problem solvers who are passionate about finding innovative solutions to challenges. At Express Flooring, we care deeply about our employees and strive to provide unlimited potential for growth, job security, highly competitive earnings, and comprehensive benefits packages for our full-time employees.

If you are ready to take on challenges, demonstrate your problem-solving skills, and genuinely care about providing exceptional service, we invite you to join our team at Express Flooring.

We are seeking a detail-oriented and motivated Installation Operations Analyst to support our Installation Operations team. This role is ideal for someone with 2–3 years of professional experience who thrives in a fast-paced environment, enjoys problem-solving, and has a passion for driving accuracy and process improvements. The analyst will work across multiple systems and teams to ensure data integrity, track progress, identify trends, and support continuous improvement initiatives that enhance customer and field experiences.

Key Responsibilities

• Review NetSuite case and transactional data for accuracy, timeliness, and completeness.
• Monitor operational reports and dashboards; escalate issues not being addressed in a timely manner.
• Track job progress and ensure system statuses accurately reflect field operations.
• Serve as a resource to the field installation organization by generating reports and supporting process or quality improvements.
• Analyze Net Promoter Score (NPS) data and other customer feedback to identify trends and training opportunities.
• Monitor installation backlog for accuracy and report discrepancies.
• Support issue tracking and resolution in partnership with the Office of the President Customer Experience team.
• Assist in the development and documentation of operational process flows and training materials.
• Gather, track, and report on field job inspection results.
• Perform audits as part of the Inspect What You Expect
• Take on additional operational projects and duties as assigned.

Qualifications

• Bachelor’s degree in Business, Operations, Analytics, or a related field.
• 2–3 years of experience in operations, data analysis, auditing, or related work.
• Strong attention to detail and organizational skills with the ability to manage multiple priorities.
• Proactive, self-starter mindset with comfort in tracking tasks and following up with stakeholders.
• Excellent problem-solving and critical thinking skills.
• Strong communication skills, able to partner effectively across field teams and leadership.
• Proficiency with reporting tools, dashboards, and ERP/CRM systems (NetSuite experience a plus).

What We Offer

• Opportunity to play a key role in improving operational performance and customer experience.
• Exposure to field operations, analytics, and process improvement.
• Collaborative team culture with room for growth and career development.
• Comprehensive medical, dental, & vision plan options
• Health savings account (with enrollment in the high-deductible health plan option)
• Health & dependent care flexible spending accounts
• Company paid basic life insurance
• Voluntary supplemental life insurance
• Company paid short-term disability
• Voluntary long-term disability insurance
• Company paid Accident and Hospital indemnity
• Pre-tax and Roth 401(k) with company match
• Paid PTO and bereavement leave
• Paid maternity leave
• 7 company paid holidays
• Employee assistance program

Full compensation packages are based on candidate experience and relevant certifications.

Compensation Range: $57,000 USD - $60,000 USD

Express Flooring is committed to a diverse and inclusive workplace. Express Flooring is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.