What are the responsibilities and job description for the Operational Customer Support Specialist position at Express Employment - Waukesha, WI?
Waukesha, WI 53189
1st Shift
- Mondays - Thursdays: 8:00am - 4:00pm
- Fridays: 7:00am - 3:00pm
**Ray Rates: **$24 - $30/hour (Based on Experince)
Job descriptionThis client is a growing manufacturing company based in Waukesha, WI, known for delivering high-quality products and exceptional customer service. They pride themselves on a collaborative, fast-paced environment where employees are valued, supported, and given room to grow.
This team is currently seeking a Customer Service Specialist who is highly organized, detail oriented, and comfortable juggling multiple priorities while serving as a key communication link between customers, sales, accounting, and production.
Position Overview:
As a Administrative Operations Specialist/Customer Service, you will play a critical role in ensuring orders are processed accurately, customers are supported promptly, and internal teams stay aligned.
Key Responsibilities:
- Enter customer orders accurately and efficiently
- Assist with quote requests
- Serve as a primary point of contact for customer calls and emails
- Maintain communication between customers, sales team, and production team
- Maintain CRM records
- Run inventory reports and assist with stock tracking
- Assist with collections and accounting deposits
- Support purchasing department
- Support sales and marketing department with various projects
What they offer:
- Highly competitive base salary
- Year end bonus
- A fun and relaxed company culture
- Comprehensive benefits and wellness program
- Medical, dental, vision insurance
- Company paid life Insurance
- 401K retirement plan
- PTO & paid holidays
- Company parties & team building events
- Occasional catered lunches
- No mandatory overtime or weekends
- Onsite training provided
Is this You?
- Ability to facilitate communication between customers, Sales Reps and production personnel while work is in process.
- Can juggle many tasks and modify plans as requirements change.
- Initiates and maintains good organization of records and information.
What do they require?
College, vocational / technical degree and / or equivalent experience in industry with a strong emphasis on communication skills, sales and service.
Interested?
- Call us - (262) 264-5553
- Email us your resume - WaukeshaWI@Expresspros.com
You should be proficient in:
- Customer Service
Salary : $24 - $30