Customer Service Representative (csr)

Express is now hiring for a Customer Service Representative at a HVAC contractor company based out of Lacey, WA. This is an evaluation-permanent opportunity. The schedule will be Monday-Friday from 7:30 am – 4:30 pm. The compensation for this position will be $18.00-19.00/hr. This company offers a benefits package to include Medical, Dental, Vision, and 401k benefits once hired on permanently by the company.

Job Duties:

• Answer a high volume of incoming phone calls
• Schedule appointments for customers
• Accurately detail client interactions into an industry specific database
• Speak with clients about services the company offers
• Make outbound calls about scheduled service programs
• Complete account reviews with customers

Job Requirements:

• Six months of recent office experience
• ServiceTitan database experience preferred but not required
• Pass criminal background check and drug screen
• Outstanding customer service skills
• Can multi-task while working on multiple screens
• Strong typing skills
• Comfortable making outbound calls and meeting performance metrics

Why Express?

Express Employment Professionals connects talented people with top local companies. As an Express associate, you’ll also be eligible for:

• Medical coverage that meets ACA requirements
• Washington Paid Sick Leave
• Holiday Pay (after 500 hours and an average of 35 hours/week)

Express Employment Professionals is a leading staffing provider in the U.S., Canada and South Africa. Every day, we help job seekers find work and help businesses find qualified employees.

Founded in 1983, Express annually employs more than 566,000 people across over 800 franchise locations worldwide. Our long-term goal is at the heart of our company's vision, to help as many people as possible find good jobs by helping as many clients as possible find good people.

Our Mission:
To professionally market and provide quality human resource solutions through an international franchising network that profit our associates, customers, franchisees, corporate staff, stockholders and communities in which we conduct business.