Customer Service Manager

Now Hiring: Customer Service Manager
Location: Tumwater, WA | Industry: Commercial Safety & Service Solutions
Employment Type: Evaluation-to-Hire
Schedule: Monday–Friday | 8:00 AM–5:00 PM | Full-Time
Pay: $25.00–$35.00/hr

About the Job

Express Employment Professionals is partnering with an established company in Tumwater, WA, specializing in commercial safety and service solutions to hire a Customer Service Manager.

This is a great opportunity for an experienced customer service professional who enjoys a fast-paced environment, staying organized, and keeping multiple moving pieces on track. This position plays an important role in coordinating customer appointments, scheduling field technicians, ordering supplies, and ensuring daily operations run smoothly.

We are looking for someone who is professional, positive, upbeat, and confident in their ability to think quickly, make decisions, and work independently. The ideal candidate is comfortable taking ownership of their responsibilities, communicating with customers and technicians, and adjusting priorities as situations change throughout the day.

Key Responsibilities:

• Coordinate and create weekly service schedules with customers and field technicians
• Communicate with customers to schedule appointments, confirm service needs, and provide updates
• Coordinate with technicians to ensure schedules, assignments, and service needs are communicated clearly
• Order supplies and materials needed for scheduled service work
• Prepare, complete, and maintain service reports and related documentation
• Respond to customer questions, requests, and scheduling changes in a timely and professional manner
• Make quick decisions and adjust schedules as priorities and customer needs change
• Maintain accurate records and organized scheduling information
• Help resolve customer concerns and coordinate solutions with the appropriate team members
• Manage multiple responsibilities independently while keeping daily operations moving efficiently
• Maintain a high level of customer service and professionalism in all interactions

What You Bring:

• Strong customer service experience, ideally in a lead role
• Experience coordinating schedules, service appointments, technicians, or field operations preferred
• Exceptional organizational skills and attention to detail
• Ability to think quickly, make decisions, and solve problems independently
• Comfortable working in a busy, fast-moving environment with frequent changes and interruptions
• Strong written and verbal communication skills
• Professional, positive, upbeat, and customer-focused attitude
• Confidence communicating directly with customers, technicians, and management
• Ability to prioritize competing demands and manage multiple tasks simultaneously
• Strong computer skills and ability to learn scheduling and reporting systems
• Dependable, self-motivated, and comfortable taking ownership of daily responsibilities
• Ability to remain calm, professional, and solution-focused when handling challenges

Why Express?

Express Employment Professionals connects talented people with top local companies. As an Express associate, you’ll also be eligible for:

• Medical coverage that meets ACA requirements
• Washington Paid Sick Leave
• Holiday Pay (after 500 hours and an average of 35 hours/week)

Express Employment Professionals is a leading staffing provider in the U.S., Canada and South Africa. Every day, we help job seekers find work and help businesses find qualified employees.

Founded in 1983, Express annually employs more than 566,000 people across over 800 franchise locations worldwide. Our long-term goal is at the heart of our company's vision, to help as many people as possible find good jobs by helping as many clients as possible find good people.

Our Mission:
To professionally market and provide quality human resource solutions through an international franchising network that profit our associates, customers, franchisees, corporate staff, stockholders and communities in which we conduct business.