What are the responsibilities and job description for the Customer Experience Liaison (Finance & Services) position at Express Employment Professionals - New Castle?
Do you turn questions into confident answers?
We’re looking for a Customer Experience Liaison to represent our client across phone, email, and chat. If you enjoy fast-paced teamwork, clear communication, and the satisfaction of solving problems the right way, this is for you.
You will- Respond promptly and courteously via phone, email, and live chat.
- Explain products and services with accuracy so customers can decide with confidence.
- Place follow-up calls to gather feedback and introduce relevant new offerings.
- Capture every interaction in our office management system with detailed notes.
- Collaborate with teammates to untangle complex cases and improve processes.
- Maintain strong phone etiquette while navigating high call volume.
- Identify and recommend helpful add-ons or alternatives aligned to customer needs.
- Previous customer service experience (non-negotiable).
- Clear, professional communication skills—spoken and written.
- Ability to thrive independently and on a team in a rapid environment.
- Proficiency with office software/tech tools to manage interactions.
- Positive attitude and a service-first mindset.
- Experience in a finance or tax setting.
- Bilingual or multilingual skills (highly encouraged).
- Customer Service (core proficiency)
Ready to elevate customer experiences, one conversation at a time? Apply and help us build trust with every interaction.
Salary : $18