What are the responsibilities and job description for the Bilingual Customer Service Representative - Call Center position at Express Employment Professionals Lincoln?
Location: Lincoln, NE
Job Type: Temporary | Full-Time
Pay: $19.50/hr | Weekly Pay
Are you fluent in English and Spanish and passionate about delivering top-tier customer service? Do you have experience in a call center, medical office, retail, bank, or telemarketing environment?
Express Employment Professionals is hiring multiple Bilingual Customer Service Representatives to support a leading insurance provider in Lincoln. This is a fantastic opportunity for individuals with backgrounds as cashiers, medical receptionists, schedulers, administrative assistants, or anyone who thrives in a fast-paced, customer-focused setting.
Position Overview:
As a Bilingual Customer Service Representative, you will handle 60-80 calls each day, assisting customers with inquiries related to their insurance policies. You’ll provide empathetic support, resolve issues, and ensure a positive experience for every caller—in both English and Spanish.
Key Responsibilities:
- Respond to inbound customer inquiries via phone, email, and/or written correspondence
- Provide accurate information regarding billing, payments, policy changes, and account updates
- Proactively reach out to customers to resolve concerns and build loyalty
- Maintain working knowledge of group administration functions including billing, reconciliation, and policy setup
- Collaborate across departments to ensure seamless service delivery
- Meet or exceed service standards for accuracy, timeliness, and quality
- Complete special assignments and projects as needed
- Other duties as assigned
Qualifications:
- Bilingual fluency in English and Spanish is required
- High school diploma or GED required (College degree or equivalent work experience preferred)
- 1–3 years of customer service experience in a business, medical, retail, or banking setting
- Prior experience in call centers, telemarketing, or medical reception is a plus
- Proficiency in Microsoft Office and internet navigation required
- Strong communication, problem-solving, and decision-making skills
- Ability to work independently and as part of a team
Schedule:
- Training: Monday – Friday, 8:00am – 4:45pm
- Regular: Monday – Friday, 8:45am – 5:30pm (with one shift from 10:15am – 7:00pm)
Compensation & Benefits:
- Pay up to $19.50/hr
- Weekly pay
- Health, dental, vision, life, and short-term disability insurance
- Referral bonuses
How To Apply:
Send your resume to shalene.richart@expresspros.com or explore more opportunities at www.expresspros.com/LincolnNE/Job-Openings.aspx
Express Employment Professionals is an equal opportunity employer committed to workplace diversity.
#INDEG
Job Types: Full-time, Temporary
Pay: $19.50 per hour
Benefits:
- Dental insurance
- Health insurance
- On-the-job training
- Referral program
- Vision insurance
Ability to Commute:
- Lincoln, NE 68510 (Preferred)
Ability to Relocate:
- Lincoln, NE 68510: Relocate before starting work (Preferred)
Work Location: In person
Salary : $20