Service Technician

Experienced with residential windows and doors? Put your skills to work in a position that offers variety, independence, and a company vehicle!

Express Employment Professionals is partnering with an established, well-respected window and door company in Grand Rapids, MI to hire an experienced Service Technician for a full-time, direct hire opportunity.

We're looking for someone with a strong hands-on background in residential window and door installation, service, or repair. The ideal candidate understands how these systems operate, has strong troubleshooting skills, and is comfortable working independently in customers' homes.

• Travel to residential customer locations to diagnose, troubleshoot, service, and repair windows and doors.

• Identify and resolve issues involving window and door operation, alignment, seals, glass, screens, locks, hinges, rollers, and other hardware.

• Perform adjustments, component replacements, and repairs to restore proper functionality.

• Work with a variety of residential window and door styles, including sliding, hinged, casement, and double-hung systems.

• Complete approximately 5-8 service calls per day, primarily working independently.

• Communicate directly with homeowners to explain service issues, repairs, and completed work.

• Document service calls and repairs using a company-provided iPad.

• $25-$32/hr, depending on experience.

• Direct hire: Join the company's team from day one.

• Monday-Friday schedule, starting at 7am and typically finishing between 3–5pm.

• 45-50 hours per week, with overtime opportunities.

• Start and end your day at the company location.

• Company-provided service van, gas card, tools, and equipment.

• Paid travel time while servicing customers throughout West Michigan.

• Hands-on training to learn the company's products and service procedures.

• Independent, hands-on work with a variety of challenges each day.

• Hands-on experience installing, servicing, or repairing residential windows and doors strongly preferred.

• Experience as a Window Installer, Door Installer, Window/Door Service Technician, or Residential Glazier is highly desirable.

• Working knowledge of window and door components, including frames, sashes, tracks, rollers, hinges, locks, seals, and operating hardware.

• Ability to identify installation or operational issues and perform the necessary adjustments or repairs.

• Proficiency using hand and power tools, taking accurate measurements, and completing detailed repair work.

• Strong mechanical troubleshooting skills and the ability to work independently in the field.

• Experience working directly with homeowners and providing professional customer service.

• Comfortable working on ladders, at heights, and in varying weather conditions.

• Ability to lift approximately 50 lbs. regularly and up to 100 lbs. occasionally.

• Valid driver's license and acceptable driving record.

If you have a background in residential window and door installation or repair and are looking for a long-term opportunity with an established company, we'd love to hear from you!

Location: Grand Rapids, MI

Pay: $25-$32/hr DOE

Schedule: Monday-Friday, 7am start

Employment Type: Full-Time, Direct Hire

You should be proficient in:

• Customer Service
• Mechanical Troubleshooting Skills
• Glass Installation
• Window Installation
• Door Installation
• Construction Site Installation
• Finish and Rough Carpentry
• Field Service Readiness