What are the responsibilities and job description for the Lead Dispatcher position at Express Employment Professionals - Doral, Florida?
We are hiring a Dispatch Lead to oversee daily scheduling and dispatch operations. This is a working lead role where you will be hands-on with dispatch while supervising a team of 3 dispatchers.
Responsibilities:
• Dispatch and schedule technicians for daily service calls
• Supervise and support a team of 3 dispatchers
• Review schedules and adjust assignments based on workload and urgency
• Track job progress and stay in communication with technicians throughout the day
• Handle incoming service requests and create work orders
• Provide updates to customers regarding scheduling and service timelines
• Resolve scheduling issues and delays
• Maintain accurate records of service calls and job status
Requirements:
• Experience in dispatch, scheduling, or service coordination
• Experience supervising or leading a small team
• Strong organizational and multitasking skills
• Ability to manage a high volume of calls and service requests
• Strong communication skills
• Bilingual English/Spanish is a must
Compensation:
$60,000
Annual bonus (Estimate 5K)
Full benefits for employee and family
401K match (3%)
Salary : $60,000