What are the responsibilities and job description for the Information Technology Support Analyst position at Express Employment Professionals - Chandler, AZ?
IT Support Analyst – Cary, NC
Are you passionate about solving technical challenges and delivering exceptional support? A global technology-driven organization is seeking an experienced IT Support Analyst to join its team in Cary, NC. This is a full-time, exempt role offering the chance to contribute to a dynamic, creative environment.
What You’ll Do:
- Serve as the first point of contact for IT support via phone and email
- Troubleshoot technical issues and guide users through solutions
- Log, categorize, and escalate tickets as needed
- Support internal IT projects and contribute to process improvements
- Assist with onboarding workflows and basic equipment logistics
- Champion a positive user experience and contribute to a collaborative office culture
What You Bring:
- 2–3 years of experience in IT support or help desk roles
- Strong troubleshooting skills across Windows 10/11, iOS, Android, Office 365, Active Directory
- Familiarity with network basics, Windows Server, VMware, Nutanix (a plus)
- Excellent communication and documentation skills
- A proactive, team-oriented mindset and willingness to travel (~10%)
Perks & Benefits:
- Competitive salary starting at $55K based on experience
- Comprehensive health insurance
- 401(k) with employer match
- Employee share purchase program
- Flexible work options and generous PTO
- Ongoing training and wellness initiatives
Location: Cary, NC
Type: Full-Time, Exempt
Travel: ~10%
If you're ready to grow your career in a fast-paced, creative tech environment, we’d love to hear from you. Apply now or reach out directly for more details.
Salary : $55,000