Leasing Agent

Essential Responsibilities:

• Conduct all sales and leasing activities to achieve the community’s revenue and occupancy objectives. Responsibilities include greeting and qualifying prospective residents, conducting community tours, showing available apartments, processing applications, conducting credit and background checks, preparing lease and move-in packages, and ensuring a seamless move-in and lease signing experience.

• Inspect apartments prior to resident move-in to confirm they are in move-in ready condition, coordinating with the maintenance team to address any outstanding items.

• Stay informed about current market trends and competitor activity that may impact occupancy and leasing results. Develop and implement both short- and long-term marketing strategies to sustain occupancy, adhering to community policies regarding concessions, specials, and other occupancy-boosting programs.

• Design and execute marketing initiatives to drive traffic to the community, including resident referral and employer outreach programs, utilizing online marketing platforms (such as Craigslist, Facebook, TikTok, Instagram, email, and other websites), and implementing community-specific marketing campaigns and special events.

• Perform daily outreach marketing by driving to local businesses and organizations to promote the community as needed.

• Utilize AI-powered marketing platforms to create, schedule, and manage daily social media posts across multiple channels, enhancing community visibility and engagement.

• Utilize on-site property management software (ResMan) to monitor apartment availability, record traffic and leasing activity, manage resident and prospect data, and capture key demographic and resident information.

• Ensure that the community and show units meet EXPPM’s standards for presentation by conducting daily inspections of marketing corridors and leasing tours, communicating maintenance and upkeep needs to the maintenance team, and ensuring that show units, models, amenities, and the leasing office are physically appealing and ready for daily leasing activities.

• Follow up with prospects and new residents to ensure satisfaction, using email, thank-you notes, phone calls, or other contacts to finalize leasing and renewal decisions.

• Support the community’s lease renewal program by preparing renewal letters and packages, proactively meeting with and contacting residents ahead of move-out dates, and ensuring timely execution of lease renewal documents.

• Respond promptly and professionally to resident, client, and owner concerns and inquiries, taking swift action to resolve issues or communicating requests to the appropriate parties.

Position requires good leasing and closing skills, and the person must be able to type 30 WPM and be organized.
Computer Skills: Word Processing On-Site Rental System
Office Equipment: Calculator, Copy Machine, Fax Machine, Telephone, Key Machine.
Work Hours: 20-40 hours per week depending on whether a full or part-time employee. Employees will be required to work a flexible work week.

EDUCATION/TRAINING
-    High School diploma or equivalent desired.
-    National Apartment Leasing Professional (NALP) desired.

PHYSICAL REQUIREMENTS
-    Stand and walk or sit alternatively depending on specific needs of the day. Estimates 70% of time is spent on feet and 30% sitting at a desk.
-    Have occasional need (66% to 100% of the time) to perform the following physical activities: 

Bend/Stoop/Squat                          Pick up litter, filing
              Climb Stairs                                      Inspect and show community
               Push or Pull                                      Inspect and show community, open and close
               Reach Above Shoulder                   Inspect community, store/retrieve supplies.

-    Lifting/Carrying (paperwork, deliveries, files, miscellaneous):
Over 25 lbs                         Rare need (less than 1% of the time)
20 lbs. – 25 lbs.                  Occasional need (1% to 33% of the time)
Less than 20 lbs.                Frequent need (33% to 66% of the time) 
Under 10 lbs.                     Constant need (66% to 100% of the time)

SPEAKING REQUIREMENTS 
-    Constant need (66% to 100% of the time) to communicate over telephone and in person with prospects, residents, vendors and corporate and resident staff

MENTAL/EMOTIONAL REQUIREMENTS
-    Must be able to work in a fast-paced and customer service-oriented environment. 
-    Performs duties under pressure and meets deadlines in a timely manner. 
-    Works as part of a team, as well as complete assignments independently. 
-    Takes instructions from supervisors. 
-    Exercises problem-solving skills. 
-    Interacts with co-workers, supervisors, guests, and the public in a professional and pleasant manner.

DRIVING REQUIREMENTS

Required Licenses or Certifications:

• Must hold a valid driver’s license, as daily driving is required for outreach marketing to local businesses and for operating a golf cart on property.

WORKING ENVIRONMENT
-    Indoors (66% to 100% of the time/; frequently outdoors, all conditions (33% to 66% of the time). 
-    Occasional exposure (1% to 33% of time) to paint fumes, solvents, adhesives, etc. 

REASONING DEVELOPMENT 
Moderate. Must be able to apply principals of logical thinking to a variety of practical situations and accurately follow standardized procedures that may occasionally call for minor deviations. Needs to think rationally beyond a specific set of instructions. 

SAFETY RESPONSIBILITIES 
-    Learns and complies with all company safety rules.
-    Uses appropriate safety equipment at all times. 
-    Immediately reports all unsafe conditions to supervisors. 
-    Must be familiar with all safety features or equipment, machinery, or materials encompassed by job duties.
-    Must check with supervisor if there is a question as to the safe procedure to be used for any job function.

ADDITIONAL REQUIREMENTS 
-    Employees must fulfill the performance standards of this position and comply with policies, rules and procedures of the company, including those set out in the Employee Handbook, or otherwise communicated (verbally or in writing/ to employees. 
-    This job description is intended to describe the general nature and work responsibilities of the position. 
-    This job description and the duties of this position are subject to change, modification and addition as deemed necessary by the company. Employees are required to comply with supervisory instructions and perform other job duties, responsibilities and assignments requested by supervisors, managers or other company officials. 
-    This job description does not constitute an employment contract between the company and any employee.
-    The job responsibilities of this position may include cross-training in other functions or positions to ensure satisfactory operation of the department or work area.

Employment at this company requires that you be capable of performing the essential functions of the job for which you are applying, effectively and safely.