Microsoft Dynamics Administrator/Engineer

As the sole administrator , you will support and optimize our Microsoft Dynamics 365 platform as part of the Information Technology department—including Customer Service, Project Operations, Sales, and Marketing modules—which is central to our company’s CRM and DevOps integration. This hands-on role offers future career growth, with opportunities to expand responsibilities and mentor junior team members as the business evolves.

Essential Duties and Responsibilities

• Design, configure, customize, and manage Dynamics 365 modules (Customer Service, Project Operations, Sales, Marketing, and customer facing self-service portals) to align with business processes and requirements, and ensuring optimal performance, security, and availabi

li

y.
• Identify opportunities for system automation to drive efficiency and effectiveness. Examples: Proficiency with Power Automate and workflows in Dy

namcs.
• Monitor system-wide performance, and guarantee data in

t

egrty.
• Implement updates, patches, and new functionalities to all modules while thoroughly test system modifications and updates across all modules before impl

ementtion.
• Oversee data integrity, perform data migrations, and ensure compliance with data governance policies. This includes both data native to Dynamics and data imported from o

t

her sstems.
• Build analytic reports and dashboards f

or all odules.
• Collaborate with other business units to capture module-specific requirements and proc

e

ss imprvements.
• Stay abreast of Microsoft Dynamics updates, best practices, and industry trends to optimize pla

tform utiization.
• Generate and maintain documentation and guides for each module to ensure a seaml

e

ss user eperience.
• Offer technical support to end-users, troubleshooting and resolving issues promp

tly across ll modules.
• Engage in relevant training sessions and workshops to continually enhance your skills with Microsoft Dynamics and its specific modules. Regularly seek feedback from end-users of each module to understand areas of improvement for system functiona

l

ity and use experience.

P

referred Resonsibilities
• Demonstrated expertise in designing, developing, and optimizing customer service portals using PowerApps Portals in conjunction with our development team. Areas include configuring web pages, forms, and workflows, integrating with other Microsoft Power Platform tools and external systems, and ensuring data consistency, real-time updates, and o

ngoing supportfor end-users.
• Develop and manage integrations between Dynamics 365 and other systems using APIs, connectors, and middleware. Examples: Integration with Azure DevOps and d

a

ta integrationwith ExponentHR
• Manage the ALM components of source controlling, via Git, Dynamics solutions via Azure DevOps and de

ployments with mnaged pipelines.
• Possess a fundamental understanding of JavaScript to address scenarios where al

t

ernative method

sare not feasible

Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability which the employer believes are required. Reasonable accommodations may be made to enable individuals with disab

i

l

ities to perform ssen

tial functions.

Exerience Requirements
• Bachelor

’

s degree or certifictions in Dynamics 365
• Existing experiencing with D

ynamics 365 administraion and implementation
• Strong understanding of Dynamics

3

65 architecture, moduls, and functionalities.
• Proficiency in customization

, configuration, and intgration of Dynamics 365.
• Experien

c

e with project managemen methodologies and tools.
• Excellent p

roblem-solving, analytical and communication skills.
• Ability to work independe

n

t

l

y and as part of a team n a