What are the responsibilities and job description for the Appointment Setter position at Expo Home Improvement?
Description
We are hiring Appointment Setters to join our upcoming training class on 7/6. This position requires availability to work at least one weekend day each week.
The Inside Sales Appointment Setter is responsible for engaging with potential customers, handling inbound and outbound calls, and scheduling appointments for our sales team. Success in this role requires strong communication skills, the ability to overcome objections, and having a results driven mindset. As the first point of contact for most customers, the Inside Sales Representative plays a crucial role in shaping customer experience and driving business growth.
Key Responsibilities
Expo Home Improvement, a top-rated Texas-based home remodeling company, specializes in high-quality bathroom, kitchen, and window remodels for residential customers since 2006. We are recognized for exceptional craftsmanship, outstanding customer service, and a commitment to enhancing the lives of homeowners. Recognized as a Top Place to Work in the nation, our people-first approach fosters a supportive culture that drives excellence and growth. Beyond transforming homes, we are dedicated to building lasting relationships and making a positive impact in the communities we serve.
Requirements
Expo Home Improvement provides equal employment opportunities to all employees and applicants without regard to race, color, religion, gender, sexual orientation, national origin, age, disability status, or any other characteristic protected by law.
Americans With Disabilities Act (ADA)
Expo Home Improvement complies with the ADA and will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations.
We are hiring Appointment Setters to join our upcoming training class on 7/6. This position requires availability to work at least one weekend day each week.
The Inside Sales Appointment Setter is responsible for engaging with potential customers, handling inbound and outbound calls, and scheduling appointments for our sales team. Success in this role requires strong communication skills, the ability to overcome objections, and having a results driven mindset. As the first point of contact for most customers, the Inside Sales Representative plays a crucial role in shaping customer experience and driving business growth.
Key Responsibilities
- Make outbound calls to warm leads (no cold calling!) and answer inbound calls from existing customers and interested homeowners
- Clearly explain the value, benefits, and process of Expo Home Improvement services.
- Qualify the potential project, answer questions and schedule a free in-home estimate.
- Follow up with interested leads who haven’t scheduled yet to maximize appointments set.
- Actively listen and then execute the proven sales and consultative techniques to overcome objections and secure appointments.
- Maintain high energy, focus, and professionalism throughout each call.
- Follow sales scripts, call flows, and best practices to ensure consistent performance.
- Create a positive, trust-based experience that reflects Expo’s brand and values.
- Meet or exceed daily and weekly appointment-setting goals.
Expo Home Improvement, a top-rated Texas-based home remodeling company, specializes in high-quality bathroom, kitchen, and window remodels for residential customers since 2006. We are recognized for exceptional craftsmanship, outstanding customer service, and a commitment to enhancing the lives of homeowners. Recognized as a Top Place to Work in the nation, our people-first approach fosters a supportive culture that drives excellence and growth. Beyond transforming homes, we are dedicated to building lasting relationships and making a positive impact in the communities we serve.
Requirements
- Excellent verbal communication and persuasive sales skills.
- Ability to work independently and as part of a team in a fast-paced, target-driven environment
- Ability to handle objections confidently and guide potential customers through our process.
- Strong organizational skills and attention to detail.
- Proficiency in CRM systems and call tracking software is a plus.
- Highly motivated, goal-oriented, and able to work in a fast-paced environment.
- Computer proficient with touch typing skills.
- Full time availability including evenings and weekends.
- 1 years of experience in sales, telemarketing, or call center environments, preferably in home improvement or a related industry
- Requires prolonged periods of sitting at a desk, viewing a computer screen while making and receiving phone calls
- Office setting with frequent coordination across departments
- Must be able to manage multiple priorities in a fast-paced, high-energy sales environment
- Work is performed in a professional office settings require extensive use of computers, data platforms, and communication tools
- May require occasional evenings or weekends as needed
- Must be comfortable working with confidential information
Expo Home Improvement provides equal employment opportunities to all employees and applicants without regard to race, color, religion, gender, sexual orientation, national origin, age, disability status, or any other characteristic protected by law.
Americans With Disabilities Act (ADA)
Expo Home Improvement complies with the ADA and will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations.