What are the responsibilities and job description for the Information Technology Support Specialist (ITSS) position at ExploreMyPC?
ExploreMyPC is a technology company dedicated to helping businesses streamline operations through innovative CRM, IT, and business solutions. We are passionate about delivering exceptional customer experiences, empowering organizations with modern technology, and fostering a collaborative, growth-oriented work environment.
About the role
ExploreMyPC is seeking an Information Technology Support Specialist (ITSS) to provide technical assistance and support to employees, customers, and clients within the Microsoft 365 ecosystem. The ideal candidate is a proactive problem-solver with strong communication skills, a customer-focused mindset, and a passion for technology.
In this role, you will troubleshoot hardware, software, network, and system-related issues while delivering timely and effective technical support that helps users maximize productivity and maintain operational efficiency.
What you'll do
- Provide first-level technical support for hardware, software, and network-related issues.
- Respond to help desk tickets, emails, and phone support requests in a timely manner.
- Diagnose and resolve computer, printer, mobile device, and peripheral issues.
- Install, configure, and maintain operating systems, applications, and software updates.
- Assist in user account creation, password resets, permissions management, and system access requests.
- Document issues, solutions, and troubleshooting procedures within the ticketing system.
- Escalate complex technical issues to senior IT staff when necessary.
- Support onboarding and offboarding activities, including workstation setup and account provisioning.
- Monitor system performance and report potential issues proactively.
- Provide exceptional customer service while communicating technical information clearly to non-technical users.
- Follow company security policies and best practices to protect organizational data and systems.
- Participate in technology improvement projects and other IT initiatives.
Qualifications
- High school diploma or equivalent.
- 1 years of experience in technical support, help desk, customer support, or a related role.
- Familiarity with Windows operating systems and Microsoft 365 applications.
- Basic understanding of computer hardware, networking, and troubleshooting concepts.
- Strong written and verbal communication skills.
- Excellent organizational and time management abilities.
- Ability to work independently and collaboratively within a team environment.
- Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field.
- Experience supporting CRM platforms, SaaS applications, or cloud-based technologies.
- CompTIA A , Network , or similar certifications.
- Experience with remote support tools and ticketing systems.
Knowledge, Skills & Abilities
- Technical troubleshooting and problem-solving
- Customer service and user support
- Microsoft 365 administration
- Hardware and software installation
- Documentation and record keeping
- Communication and teamwork
- Adaptability and continuous learning
What We Offer
- Competitive compensation
- Professional development opportunities
- Career growth within the technology department
- Collaborative and supportive work environment
- Exposure to innovative technologies and business solutions
- Paid Bi-Weekly
- Free ExploreMyPC Professional Website
- A collaborative and dynamic work environment.
- Opportunities for professional growth and development.
- Work at the office, inside building or on the balcony or remote
- Workdays: Monday - Thursday (optional)
- Flexible work schedule.
- Professional development and training opportunities.
Equal Opportunity Employer
ExploreMyPC is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees and applicants. Employment decisions are based on qualifications, merit, and business needs.