What are the responsibilities and job description for the Inbound Customer Service and Sales Ambassador position at Explora Journeys?
Discover your journey into the extraordinary.
We are seeking a service-oriented and results-driven Explora B2C Sales Ambassador to join our team in the luxury travel industry. This role focuses on engaging and providing exemplary service to high-net-worth guests, travel enthusiasts, and discerning travelers.
The ideal candidate is passionate about luxury travel, possesses exceptional communication skills and a proven track record in sales.
An Explora Journeys B2C Sales Ambassador is responsible for the effective handling of all individual guests’ requests via phone, email, and chat, in line with Service Standards & Procedures.
We offer a lucrative base bonus and a collaborative, supportive workplace culture.
If you are motivated by providing high level customer service, possess exceptional communication skills, and have a flair for delivering luxury, guest-centric experiences, we would love to welcome you to the Explora Journeys family.
SERVICE
- Solutions focused individual who thrive in environments where helping others is the priority.
- Communicate with guests to understand their unique travel preferences, lifestyle, and expectations
- Demonstrate expert knowledge of Explora Journeys’ products and brand and propose personalized travel itineraries to include hotels and transfers, onboard experience and destination experiences that align with guests’ preferences and interests
- Stay informed about the latest trends in luxury travel, destination insights, and exclusive offerings to provide guests with unparalleled expertise.
- Accurately document all guest interactions and follow-ups in the CRM (Salesforce)
SALES
- Convert B2C guest inquiring about a journey into a booking.
- Meet and exceed monthly, quarterly and annual sales targets
CROSS-FUNCTIONAL COLLABORATION
- Maintain strong working relationship with the broader Explora Experience Centre, and other cross-functional teams, to ensure seamless service delivery and operational efficiency.
- Outstanding interpersonal skills
- Very strong written and verbal skills, including the ability to tailor messaging to diverse audiences
- A genuine knowledge and interest in global travel destinations
- Creative and resourceful problem solver with a commitment to upholding the highest standards of professionalism and integrity
- Guest-centric approach to sales
- Minimum of 2 years of experience in a contact center in luxury hospitality or the cruise lifestyle sector is preferred
- Strong command of CRM systems (e.g., Salesforce), Microsoft Office Suite, and familiarity with reservation booking systems (ideally Seaware)
- Fluent in oral and written English. Spanish and French are a plus
At Explora Journeys, we are redefining luxury ocean travel — where discovery, well-being, and a deep respect for the seas come together in harmony.
We seek passionate professionals who share our vision of a more immersive, transformative way to discover the world’s most inspiring destinations by sea.
Are you ready to turn your passion into something extraordinary? Join us at Explora Journeys, where an ocean of opportunities awaits. Your journey to the Ocean State of Mind starts here.