What are the responsibilities and job description for the Front Desk Associate position at Explor Peaks of Otter LLC?
Nestled amongst three mountain peaks in the Blue Ridge Mountains, Peaks of Otter Lodge offers a tranquil spot on Abbott Lake for guests to enjoy breathtaking views. Located in Bedford, Virginia the Lodge provides a variety of ways to experience the scenic beauty and heritage of the southern Appalachian region. Guests can enjoy delicious food and drinks during their stay at the Lodge. We also offer retail gift shops throughout the area.
Kick off the season with us—reopening mid-April!
Position Summary:
The Front Desk Associate will provide hospitality to all guests and visitors in addition to front desk duties involving efficient and timely reservations, check-ins / check-outs. Be an effective information resource regarding Park attractions and items of interest.
Responsibilities:
- Provide outstanding customer service to all guests and provide relevant information about the park and lodge
- Display a positive and pleasant demeanor
- Handle guest reservations and room assignments
- Keep front and back office areas organized and clean
- Prepare daily deposit, drop receipts and follow all company cash handling procedures
- Follow all specified procedures to audit the shift closing
- Balance, audit for accuracy and transmit credit card batches
Position Requirements:
- Must be able to work both day and evening shifts as well as weekends and holidays.
- Provide excellent customer service
- Present a positive image of the company in an upbeat, professional manner
- Ability to work independently
- Strong communication and interpersonal skills with the ability to interact, in a positive way, with many different personality styles
- Basic computer skills
Knowledge and Experience:
- Education: High school diploma or equivalent preferred
- Experience: Minimum 1 (one) year customer service
Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status and all other status protected by law.