What are the responsibilities and job description for the Serviceability Engineer position at Expleo?
Overview
Title: Serviceability Engineer
Location: Onsite (Troy, MI – more than 3 days per week)Compensation: Full-Time (W2)
Shape the Future of Automotive Service Information with Expleo USA
Are you passionate about automotive technology and want to influence how technicians interact with service information? Expleo USA is hiring a Serviceability Engineer to join our client’s team in Troy, MI. This hands-on role offers the opportunity to work directly with engineering teams, author service procedures, and validate vehicle systems—making a real impact on technician efficiency and customer satisfaction.
If you enjoy problem-solving, working with multidisciplinary teams, and growing your automotive knowledge, this is the role for you.
What’s in It for You?
- Hands-On Engineering – Work directly with vehicles and engineering documentation to create accurate service procedures
- Career Growth – Expand your automotive knowledge while collaborating with experts in new and emerging technologies
- Impactful Work – Help shape how service information is written and used by technicians across the industry
- Collaborative Culture – Join a team that values problem-solving, innovation, and continuous learning
Your Role & Responsibilities
- Author diagnostic and removal/installation procedures for automotive components and systems
- Use engineering documentation, CAD, and on-vehicle validation to create accurate service content
- Perform hands-on analysis and problem-solving of electrical and electromechanical systems
- Validate service procedures through direct interaction with prototype vehicles
- Collaborate with engineering teams to ensure service information reflects real-world technician needs
- Apply structured checklists to verify functionality and define serviceability processes
Skills & Experience You Should Possess
- 5 years of experience in automotive service, engineering, or technical authoring
- Understanding of basic electrical components and electromechanical systems
- Strong problem-solving skills and ability to work independently
- Proficiency with Microsoft Excel, Word, and PowerPoint
- Comfortable working in a hands-on garage or prototype environment
- Excellent collaboration skills with multidisciplinary teams
Bonus Points If You Have
- Prior experience as a dealership technician or technical author
- Trade school or collegiate degree in automotive technology
- Familiarity with service authoring tools or platforms
- Experience working with OEMs or Tier 1 suppliers
Education & Certifications You Need
- High school diploma or equivalent required
- Trade school or collegiate automotive degree is a bonus but not mandatory
What We Offer
At Expleo USA, we value expertise, innovation, and collaboration. By joining our client’s team, you'll work on high-impact projects while enjoying a supportive work environment.
- Competitive Compensation
- Comprehensive Benefits for you and your dependents
- Paid Time Off
- Onsite Work Model – Work hands-on in Troy, MI more than 3 days per week
- Career Development – Access to training, certifications, and leadership opportunities
- Supportive Team Culture – Work with a team that values continuous learning and growth
Please note: This role is only open to candidates who are authorized to work in the United States.
Ready to Make Service Information Smarter?
If you're ready to bring your automotive expertise to a role that shapes technician experience and vehicle serviceability, apply today and join Expleo USA in driving innovation!