Quality Auditor – Processes & Warranty Coverage

EXPLEO USA is looking for a Quality Auditor – Processes & Warranty Coverage to join a dynamic and expanding team in Troy, Michigan.

Responsibilities

Quality Process & System Audits

• Conduct Quality Process and System Audits across manufacturing plants and validation laboratories, with a primary focus on European operations.
• Plan, prepare, execute, and close audits in accordance with applicable standards and customer requirements.
• Verify compliance with ISO 9001, IATF 16949, ISO 17025, ISO 19011, and internal quality standards, including A10 9000 requirements.
• Identify non-conformities, assess associated risks, and recommend corrective and preventive actions.
• Monitor and verify the effectiveness of implemented corrective actions.
  
  

Warranty Coverage Audits

• Conduct Warranty Coverage Audits with a primary focus on U.S. aftersales operations and dealer networks.
• Analyze warranty claims, costs, trends, and supporting documentation to validate warranty coverage requests.
• Assess warranty-related risks and provide evidence-based recommendations.
• Support initiatives aimed at reducing Total Warranty Cost through data-driven decision-making.
  
  

Reporting and Continuous Improvement

• Prepare comprehensive audit reports and present findings to management and key stakeholders.
• Track and monitor Corrective and Preventive Actions (CAPA) through closure.
• Support certification activities and quality management system improvements.
• Promote continuous improvement initiatives leveraging Lean principles and the PDCA methodology.
• Share best practices and lessons learned across business functions.
  
  

Stakeholder Collaboration

• Partner with manufacturing plants, laboratories, aftersales networks, and Quality, Warranty, and Data Analytics teams.
• Collaborate with international and cross-functional teams to ensure consistent application of quality standards.
• Provide guidance and coaching to stakeholders regarding audit findings and compliance requirements.
• Support global quality initiatives and contribute to organizational excellence programs.
  
  

Requirements

• Bachelor's Degree in Engineering, Quality Management, Manufacturing, Industrial Engineering, Business, or a related discipline preferred.
• Minimum 5 years of experience in automotive quality auditing, quality systems, warranty analysis, manufacturing quality, or a related field.
• Experience conducting audits within automotive manufacturing, laboratory, or aftersales environments.
• Strong knowledge of automotive quality auditing principles and practices.
• Extensive understanding of (ISO 9001, IATF 16949, ISO 17025,ISO 19011)
• Experience analyzing warranty claims, warranty costs, and quality trend data.
• Proficiency in Advanced Excel and data-driven reporting.
• Experience utilizing Power BI and digital audit platforms.
• Knowledge of quality management systems and compliance requirements.
• Professional proficiency in English.
• Internal auditing techniques.
• PDCA (Plan-Do-Check-Act) methodology.
• Lean principles and continuous improvement practices.
• 8D problem-solving methodology.
• FMEA (Failure Mode and Effects Analysis).
• 5 Whys Root Cause Analysis.
• Ishikawa (Fishbone Diagram).
  
  

Certifications

• ISO 9001 Auditor Certification.
• IATF 16949 Auditor Certification.
• ISO 17025 Auditor Certification.
• A10 9000 Auditor Certification (Stellantis Internal Standard for Validation Laboratories).
  
  

What We Offer

At Expleo USA, we value expertise, innovation, and collaboration. By joining our client’s team, you'll work on high-impact projects while enjoying a supportive work environment.

• Competitive Compensation – Up to $110k annually. Final compensation is determined based on skill alignment, years of experience, and fair, market-based rates by geography.
• Comprehensive Benefits for you and your dependents – Extensive Medical Plans, Dental, Vision, HSA with company contribution, company sponsored Life Insurance and Short / Long term disability insurance, a host of voluntary plans including legal, hospital, accident, pet wellness, and 401k with matching
• Paid Holidays and Paid Time Off
• Career Development and Advancement – Expleo is a global company in 29 Countries worldwide with a high focus on development
• Strong Team Culture – Collaborate with experienced professionals who value precision, performance, and teamwork
  
  

Expleo is a trusted partner for end-to-end, integrated engineering, production support, MRO, and quality services, with a presence in over 30 countries. To find out more, visit www.expleogroup.com.

Expleo is an equal opportunity employer. We commit to non-discrimination in all stages of the recruitment process, ensuring fair and unbiased hiring practices.