What are the responsibilities and job description for the Call Center Agent position at Expivia Interaction Marketing Group Inc.?
Expivia Marketing is seeking customer service representatives to join our team!
THIS IS A WORK-FROM-HOME POSITION!
However, please note there will be mandatory initial in-person training at our main office in Erie, PA.
Responsibilities:
- Maintaining a positive, empathetic, and professional attitude toward customers at all times.
- Responding promptly to customer inquiries.
- Communicating with customers through various channels.
- Acknowledging and resolving customer complaints.
- Keeping records of customer interactions, transactions, comments, and complaints.
- Communicating and coordinating with colleagues as necessary.
- Providing feedback on the efficiency of the customer service process.
- Ensure customer satisfaction and provide professional customer support.
Qualifications:
- Previous experience in sales, customer service, or other related fields a PLUS
- High School Diploma or GED Equivalent
- Ability to build rapport with customers
- Strong communication skills and professionalism
- Detail Oriented
- Ability to multitask and manage time effectively
- Provide a consistent positive attitude & effort
- Have a warm and engaging disposition.
Apply now for the opportunity to join an exciting, professional, and growing organization. As we grow, we will primarily fill additional Management, HR, and Client Service positions from within.
To apply, please fill out the online application and attach your resume. Resumes may also be sent to talent@expivia.net.
Salary : $13 - $15