What are the responsibilities and job description for the MS Teams Ribbon SBC Engineer position at Expert Technology Services?
Job Summary (List Format):
- Optimize the design of Unified Communications systems.
- Participate in customer-led technical meetings as required.
- Provide expert consultation on technical, risk, and logistical aspects of change management activities, coordinating with the Program Management Office (PMO).
- Collaborate with the PMO, Customer Single Point of Contact (SPOC), and support organizations to document and communicate activities.
- Perform Microsoft Teams-specific tasks, including:
- Consultation and roadmap planning/execution
- Performance evaluation and integration of third-party applications
- Architecture/design, build, migration, and troubleshooting
- Managing complex moves, adds, changes, and deletes (MACDs)
- Bulk configurations and site adds/moves
- Technology platform upgrades/changes
- Custom reporting and training
- Coordination and technical assistance for customer project deliverables
- Provide complex and standard configuration services as needed by the customer.
- Assist in troubleshooting incidents alongside customers, Service Desk, and Network Operations Centers (NOCs).
- Offer optimization recommendations based on performance reports or customer data.
- Contribute to organizational knowledge bases.
- Lead functional failover testing to ensure system reliability.
- Provide environment-specific consultation for additional projects and support problem and change management activities.
- Recommend bug fixes and solutions as necessary.
- Optimize the design of Unified Communications systems.
- Participate in customer-led technical meetings as required.
- Provide expert consultation on technical, risk, and logistical aspects of change management activities, coordinating with the Program Management Office (PMO).
- Collaborate with the PMO, Customer Single Point of Contact (SPOC), and support organizations to document and communicate activities.
- Perform Microsoft Teams-specific tasks, including:
- Consultation and roadmap planning/execution
- Performance evaluation and integration of third-party applications
- Architecture/design, build, migration, and troubleshooting
- Managing complex moves, adds, changes, and deletes (MACDs)
- Bulk configurations and site adds/moves
- Technology platform upgrades/changes
- Custom reporting and training
- Coordination and technical assistance for customer project deliverables
- Provide complex and standard configuration services as needed by the customer.
- Assist in troubleshooting incidents alongside customers, Service Desk, and Network Operations Centers (NOCs).
- Offer optimization recommendations based on performance reports or customer data.
- Contribute to organizational knowledge bases.
- Lead functional failover testing to ensure system reliability.
- Provide environment-specific consultation for additional projects and support problem and change management activities.
- Recommend bug fixes and solutions as necessary.