What are the responsibilities and job description for the Call Center Agent position at Expert Technology Services?
Position Title:
Call Center Agent – Education and Compliance
Location: Phoenix, AZ (Remote after initial onsite orientation)
Agency: Arizona Department of Revenue (AZDOR)
Location: Phoenix, AZ (Remote after initial onsite orientation)
Agency: Arizona Department of Revenue (AZDOR)
Position Overview:
The Arizona Department of Revenue is seeking Call Center Agents to join the Education and Compliance Division. This role involves professionally and courteously assisting customers by handling inbound calls related to individual and business tax compliance, delinquency, and general inquiries. Candidates should have a strong customer service mindset and a positive attitude.
Key Responsibilities:
- Answer inbound calls in a fast-paced environment.
- Resolve Tier 1 level issues and review taxpayer accounts.
- Verify, gather, and update key information in multiple systems.
- Educate taxpayers on online resources and current tax policies.
- Submit requests for payment arrangements.
- Document actions taken accurately.
- Participate in team engagement activities and meet performance expectations.
Required Skills:
- Strong multitasking ability.
- Proficiency in Microsoft Word, Excel, and Google Workspace.
- Basic math skills (addition, subtraction, multiplication, division).
- Excellent verbal and written communication skills.
- Strong interpersonal skills and problem-solving ability.
- Organized and goal-oriented.
Preferred Skills:
- Spanish-speaking proficiency.
- Experience in process improvement activities.
- Background in banking or finance.
Experience Requirements:
- Minimum of 1 year recent experience in a fast-paced call center.
- Previous two positions should each be at least one consecutive year in similar environments.
- Experience in national call centers within industries such as finance, banking, insurance, or telecommunications (not technical support).
Education:
- Required: High school diploma or equivalent.
- Preferred: Associate degree or higher.
Additional Information:
- Start Date: February 9, 2026
- Duration: 6 months (with potential extension or permanent employment).
- Hours: Monday–Friday, 8:00 AM – 5:00 PM (flexible within operating hours 7:45 AM – 5:15 PM).
- Training: 3 weeks, 8:30 AM – 5:00 PM (attendance is critical).
- Location: Fully remote after initial onsite orientation at 1600 W. Monroe St., Phoenix, AZ.
- Candidates must reside within 1 hour of Phoenix or Tucson.
- Hardwired internet access required; ability to transport equipment from office to home.
- Pre-employment checks: State and federal criminal background, fingerprinting, and Arizona tax filing records check for the past 5 years.
Flexible work from home options available.
About Us
WHO WE ARE?
At Expert Technology Services, digital transformation is at the heart of what we do. Leveraging over 35 years of experience in technology, strategy, and data, we guide our clients in revolutionizing their operations and enhancing customer interactions. Our bespoke solutions bridge the gap between visionary ideas and their real-world implementation.
Our journey with clients spans various industries including retail, travel, finance, healthcare, and manufacturing. We focus on simplifying complexities and adding value, ensuring everyday interactions are intuitive, seamless, and efficient.
Specializing in expert-level penetration testing, we are dedicated to fostering a secure digital environment. Our services emphasize the right to privacy and cybersecurity, contributing to a safer, more prosperous digital future.
OUR CULTURE
OUR CULTURE
The devoted group of experts is at the core of all that we do, and their significant commitments make our client driven approach conceivable. We firmly have faith in putting resources into our kin, furnishing them with ceaseless preparation and improvement chances to outfit them with the abilities and skill important to convey excellent client encounters.
What separates us isn’t just our obligation to our clients yet additionally our obligation to having a beneficial outcome on our general surroundings. As a demonstration of our qualities, we designate two days out of every year for our workers to chip in for purposes near their souls, further adding to the improvement of our networks.