What are the responsibilities and job description for the Operations Manager position at Expert Recruiting?
About the Role
On behalf of our client, a premier international trucking company, we are seeking a high-energy, resilient Operations Manager to lead their Laredo terminal located at Killam Industrial Park. As the senior leader at this critical cross-border hub, you will oversee day-to-day operations in a manner that exceeds safety, service, and productivity goals.
This is a role for a "proactive" leader who is highly organized and leads by example. You will be responsible for streamlining communication between the terminal and corporate headquarters to ensure seamless execution of international transloads.
Key Responsibilities
- Operational & Yard Oversight: Effectively manage day-to-day inbound/outbound trailer operations and maintain a real-time yard view of loaded and empty trailer inventory.
- Cross-Border Programming: Program all inbound trailers for delivery to freight forwarders using local company drivers.
- Driver Coordination: Assist Logistics and Fleet Managers with coordinating long-haul drivers according to the assigned daily program.
- Staff Development: Supervise and support terminal personnel, ensuring a culture of respect and accountability.
- Safety & Compliance Administration: Coordinate driver alcohol and drug testing per safety department instructions. Notify and obtain documentation for fines, violations, corrective actions, and driver logs.
- Incident Reporting: Provide detailed email reports of any accidents or threats affecting CSA/DOT ratings and C-TPAT to the Maintenance and Safety Director.
- Facility & Maintenance Management: Ensure all facility maintenance meets company standards; report and track issues to ensure timely resolution.
- Operational Backfill: Perform any operational position, including forklift operation or terminal tasks, in the event of personnel absenteeism.
- Performance Tracking: Maintain and complete required performance monitoring and operational/quality reports as directed by management.
- Other duties as assigned.
Requirements & Skills
- Experience: 8 years of experience in a similar role within the logistics or trucking industry.
- Organizational Mastery: Strong organizational and communication skills to manage a terminal that operates at a high tempo.
- Multitasking Ability: Strong ability to multitask, handling emails, calls, and yard operations simultaneously.
- Cross Functional Collaboration: Comfort working with multiple groups within the business, including Maintenance, Safety, and Regional HQ.
- Technical Proficiency: Skilled in McLeod and Samsara software, as well as Microsoft Office.
- Cross Border Expertise: Experience managing transloads and the unique logistics of the Laredo/Mexico freight corridor.
- Resilience: Ability to handle a high-volume workload, including "after-hours emergency calls" and potential weekend on-call duties.
- Physical Adaptability: Comfort working in non-climate-controlled areas like trailer yards and warehouses for several hours.