What are the responsibilities and job description for the Client Advisor Intern position at Expert Institute?
Company Description
Expert Institute is the nation’s leading expert consulting and insights platform, empowering law firms with expert witness recruiting, litigation research, medical insights, and comprehensive due diligence. Since 2010, we have partnered with over 5,000 law firms nationwide, providing strategic support through our proprietary SaaS platform, Expert iQ.
Job Description
About the Internship
Our January–May Research Advisory Internship offers hands-on exposure to litigation support, expert witness strategy, and client service within a fast-paced, technology-driven environment. Interns work closely with our Client Advisory team to support active attorney engagements, ensure timely delivery of our services, and strengthen client relationships through direct communication.
Key Responsibilities
Conduct multiple phone calls to attorney clients to confirm receipt of Expert Institute deliverables and surface any outstanding needs
Ensure client success through timely follow up on product delivery and completion
Track project progress in Expert iQ and help maintain accurate client records
Proactively identify missing information or potential issues and escalate to Client Advisors
Build rapport with attorney-clients through clear, professional communication
Qualifications
Pursuing a Bachelor’s degree (BA or BS)
Available to work in person in Milwaukee ~15-20 hours per week
Confident phone communication skills and professional presence
Exceptional attention to detail and strong organizational abilities
Analytical thinker with problem-solving initiative
Strong written and verbal communication skills
Ability to manage multiple tasks in a deadline-driven environment
Interest in legal services, research, or professional consulting preferred
Additional Information
All your information will be kept confidential according to EEO guidelines.