What are the responsibilities and job description for the IT Technician position at Expert In Recruitment Solutions?
Title: IT Technician
Location:Cameron, Louisiana - Onsite - Relocation support will be provided.Responsibilities:
- Provide insightful advice and hands-on technical support to employees
- Diagnose and resolve technical hardware and software issues and offer solutions to get employees up and running again
- Triage requests accordingly to our 3rd party IT provider
- Teach and train employees on new applications or hardware as requested
- Provide support for on-boarding and off-boarding new and departing employees
Qualifications:
- 2 years of experience as a help desk support technician in a macOS environment (Ideally, you have been a Genius at an Apple Store)
- Certification in Apple products and devices preferred
- Must be willing to work 7 days on / 7 days off shift work (3:00am – 3:00pm or 3:00pm – 3:00am shift)
- Strong problem-solving skills
- Excellent verbal and written communication skills
- Success in team environments, demonstrating shared responsibility and accountability with other team members
- Comprehensive understanding of operating systems, including macOS and Windows