What are the responsibilities and job description for the Support Engineer position at Experis?
Our client, a leading organization in the technology and financial services sector, is seeking a Support Engineer to join their team. As a Support Engineer, you will be part of the Engineering department supporting the development and support teams. The ideal candidate will have strong problem-solving skills, excellent communication abilities, and a proactive mindset which will align successfully in the organization.
Job Title: Support Engineer
Location: Rockville, Maryland
What's the Job?
About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells.
ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands – Manpower, Experis, Talent Solutions, and Jefferson Wells – creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2023 ManpowerGroup was named one of the World's Most Ethical Companies for the 14th year - all confirming our position as the brand of choice for in-demand talent.
Job Title: Support Engineer
Location: Rockville, Maryland
What's the Job?
- Serve as the primary escalation point for complex user issues, providing deep technical troubleshooting and support.
- Analyze logs across cloud infrastructure using tools like Splunk and CloudWatch to diagnose and resolve issues.
- Implement bug fixes and minor code changes based on user reports and log analysis.
- Design, develop, and maintain automated testing strategies to ensure system reliability and quality.
- Document issues, resolutions, and test results clearly, and communicate findings effectively to stakeholders.
- 5 years of software development experience with expertise in Python.
- Strong proficiency in PostgreSQL and relational database concepts.
- Hands-on experience with AWS services such as EC2, ECS, S3, RDS, Aurora, and Lambda.
- Experience with application logging and log analysis tools like Splunk and CloudWatch.
- Proven ability to design and implement test strategies and automated testing frameworks.
- Opportunity to work on impactful projects within a dynamic team environment.
- Engage in continuous learning and professional development.
- Collaborate with innovative and dedicated professionals.
- Contribute to improving system reliability and user satisfaction.
- Be part of a forward-thinking organization committed to diversity and inclusion.
- Medical and Prescription Drug Plans
- Dental Plan
- Vision Plan
- Health Savings Account
- Health Flexible Spending Account
- Dependent Care Flexible Spending Account
- Supplemental Life Insurance
- Short Term and Long Term Disability Insurance
- Business Travel Insurance
- 401(k), Plus Match
- Weekly Pay
About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells.
ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands – Manpower, Experis, Talent Solutions, and Jefferson Wells – creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2023 ManpowerGroup was named one of the World's Most Ethical Companies for the 14th year - all confirming our position as the brand of choice for in-demand talent.