What are the responsibilities and job description for the Help Desk Technician position at Experis?
Job Summary
A leading automotive manufacturer in Huntsville, Alabama is seeking a reliable and customer-focused Help Desk Technician to provide first-level technical support across its operations. This role is crucial to maintaining seamless IT service delivery for internal users in a fast-paced, technology-driven environment.
Key Responsibilities
A leading automotive manufacturer in Huntsville, Alabama is seeking a reliable and customer-focused Help Desk Technician to provide first-level technical support across its operations. This role is crucial to maintaining seamless IT service delivery for internal users in a fast-paced, technology-driven environment.
Key Responsibilities
- Deliver first-line technical support for hardware, software, and networking issues via phone, email, and onsite interaction
- Troubleshoot and resolve issues involving Windows OS, Office 365, network connectivity, and mobile devices
- Set up, configure, and deploy desktops, laptops, and peripherals
- Log and track support tickets using a ticketing system (e.g., ServiceNow), ensuring timely resolution and follow-up
- Manage user accounts in Active Directory, including password resets, account creation, and permissions changes
- Support hardware maintenance and inventory management
- Ensure high-quality customer service by following up with users and documenting solutions
- Collaborate with IT staff to escalate and resolve complex issues
- 2–5 years of experience in an IT help desk or technical support role
- Strong knowledge of Windows OS, Office 365, and basic networking principles
- Familiarity with remote desktop tools and Active Directory
- Experience using IT ticketing systems (ServiceNow preferred)
- Strong communication, organizational, and troubleshooting skills
- Ability to prioritize tasks and resolve issues efficiently in a high-demand environment
- High school diploma or equivalent required; Associate’s or Bachelor’s degree in Information Technology or related field preferred
- Relevant IT certifications (e.g., CompTIA A , Microsoft) are a plus
- Previous experience supporting users in a manufacturing or industrial environment
- Knowledge of ITIL best practices
- Familiarity with enterprise device imaging tools and inventory systems
- Work Hours: Monday–Friday, standard business hours; flexibility required for occasional after-hours support
- Location: Must be onsite at the Huntsville, AL facility
- Duration: Contract position with potential for long-term engagement or conversion