Water Treatment Technician

Status: Full Time

Title: Water Treatment Service Technician

Location: Charlotte, NC

Objective: Service and sell water treatment chemicals and equipment for boilers, cooling systems and wastewater systems.

Job summary: Service and sell water treatment chemicals and equipment for boilers, cooling systems and wastewater systems. Troubleshoot and resolve daily operational and manufacturing issues with water treatment. This position is a highly visible maintenance and technical role that includes daily interface with client Operations, Technical, and Senior Management personnel. Essential functions include:

Technical

• Execute required chemistry and biological tests, log and report data including equipment data (water meter readings, inventory levels), and maintain product inventories at assigned customer locations
• Engage in problem solving by performing system analysis, interpreting data and providing written recommendations to ensure customer operations are performing at optimal levels
• Adjust chemical feed levels to maintain specified control limits to achieve program objectives
• Provide technical support to customers, identifying and resolving customer challenges and escalating as required
• Check operation of chemical injection pumps, troubleshoot chemical feed and control equipment, and calibrate and repair chemical feed related equipment when necessary
• Successfully match customer pain points and requirements to proposed solutions
• Review remote alarm conditions and respond accordingly
• Assist with start-ups of new applications at both existing customers and new accounts
• Provide technical evaluation of systems and integrate the latest technologies into chemical feed systems

Sales

• Continually identify new business needs and opportunities, and develop and implement customized solutions
• Present new or additional products and services to existing customers
• Evaluate customers’ skills and needs, and build productive, long-lasting relationships
• Network with existing customers to identify opportunities from changes in personnel at customer sites or new accounts they have acquired
• Develop strong relationships with key stakeholders at current and prospective customers, including plant and facility executives

Administrative

• Perform administrative duties, including but not limited to scheduling service calls and weekly and monthly reporting
• Ensure that all work is carried out in accordance with the relevant Health and Safety procedures
• Address problems and potential problems, suggesting prompt solutions or developing solutions to prevent damage, minimize operating costs and defuse tension
• Be the main point of contact for assigned customers
• Negotiate contracts and handle paperwork (e.g., invoices, orders, proposals)
• Perform training seminars

Position Requirements & Standards: Must be able to negotiate sales of water treatment in a business-to-business environment. Must maintain sales, service, support and goodwill in serving the client’s water treatment needs.

• Good communication skills
• Good interpersonal skills and behavior
• Able to work independently and autonomously to complete tasks
• High school diploma or equivalent
• Strong mechanical aptitude
• Valid driver’s license and acceptable motor vehicle record
• No immigration sponsorship offered for this role

Education & Experience

Required Education: High school diploma or equivalent

Required Experience: Exposure to any of the following: industrial boilers, condensers, cooling towers, reverse osmosis units, heat exchangers, refrigeration units, waste treatment operations, water treatment and/or specialty chemicals.

Preferred Education:

• Certified Water Technologist
• Trade school certification or college degree
• Level 1 or higher Water Treatment license

Preferred Experience:

• 2 years of successful technical service or field sales support experience
• Water treatment or specialty chemical industry experience
• Working knowledge of boilers, cooling towers and HVAC systems
• Practical computer literacy, including Microsoft Office Suite, and the ability to learn internal business systems
• History of working in a field that required autonomy and self-motivation
• Prior experience that demonstrates a strong work ethic and the ability to multitask

Training: We are willing to train the right candidate on the water treatment industry.

Time allocation:

• 90%: Servicing client water treatment needs (testing, travel, reports)
• 5%: Administrative (phone calls, orders, scheduling)
• 5%: Sales (prospecting, pipeline management, reports)

Physical factors: The physical environment requires the employee to work both inside and outside in heat, cold, wet, humid and dry conditions. Duties include handling chemical containers, climbing ladders above 4 ft., exposure to toxic or caustic chemicals, and working near moving mechanical parts. Personal protective equipment is frequently required to prevent exposure to hazardous materials.

May be asked to work overtime and weekends for special projects or events (rare).

Travel: Within the assigned sales territory. Overnight travel is not required. Most travel is by car, at the employee’s discretion.