General Manager (Seattle/Fremont Location)

Description:Direct Supervisor(s): CEO or Equivalent PositionFacility: FremontDepartment: OperationsDepartment Level: L5Salary Range: $80,000 - $100,000Bonus Eligible: YesPosition SummaryThe L5 General Manager (GM) ensures the mission, vision, values, and core focus of Experience Momentum are upheld and lived out daily. This role is accountable for the operational health, cultural environment, financial performance, and integrated service delivery of their location. The GM leads through—owning local Rocks, cascading messages, driving accountability, strengthening cross-departmental integration, and supporting the company’s strategic direction.This position is both a leadership and service role. GMs maintain a combination of client-facing work and management responsibilities, with the balance flexible and determined collaboratively with the CEO based on the needs of the location, seasonality, business priorities, and individual strengths.L5 General Manager Role AccountabilitiesLocation Operational Excellence: Ensures smooth daily operations, problem-solving proactively, and removing barriers for staff and clients.Leadership Team Development: Leads, manages, and holds the team accountable (LMA). Supports managers in developing their people, executing Rocks, and upholding EM standards.Financial Performance of the Location: Reviews and responds to Profit & Loss (P&L), revenue drivers, utilization trends, and operational expenses to support profitability and sustainability goals.Integrated Service Delivery: Ensures physical therapy, massage therapy, nutrition, fitness, and front desk functions operate cohesively, with strong referral pathways and shared client experience standards.Culture Core Values Stewardship: Models EM’s core values in every interaction, ensuring a supportive, inclusive, accountable, and growth-minded environment.Client Experience Leadership: Sets and maintains high standards for customer care, directly contributes to service delivery as needed, and coaches staff in creating “raving fans.”Community Engagement & Local Relationships: Builds connections that strengthen EM’s local presence, reputation, and partnership opportunities.Execution of Strategic Priorities: Contributes to company-wide strategic planning, executes location Rocks, and consistently brings forward solutions, insights, and recommendations.L5 General Manager Key ResponsibilitiesLeadership & Management (LMA)Lead and coach the L4 leadership team; conduct recurring L4 meetings to integrate departments, address issues, and celebrate wins.Conduct regular 1:1s, performance reviews, and development conversations.Support L4s in identifying performance gaps, skill development needs, and implementation strategies.Participate in interviewing, hiring, onboarding, and staff development planning.When needed, partner with HR and leadership to execute performance improvement plans or disciplinary actions.Operational ExcellenceEnsure all departments have the equipment, supplies, and resources needed.Oversee facility maintenance, safety, and upgrades.Address operational issues quickly and thoughtfully with ideal outcomes for clients and staff.Client-Facing ContributionProvide direct revenue-generating services as appropriate for the GM’s discipline.Participation may include client sessions, classes, workshops, events, seminars, and community service activities.Follow all discipline-specific duties and standards while delivering services.Note: There is no fixed percentage of time required for client-facing work.The L5 GM role requires both service provision and operational leadership.Because business needs fluctuate, the GM’s allocation of time is intentionally flexible.The GM and CEO will regularly review:Current staffingLocation performanceOperational demandsStrategic prioritiesSeasonal factorsTogether, they will determine an appropriate and evolving balance between:Client-facing workLeadership and personnel managementOperational oversightStrategic initiativesThis ensures the GM fulfills all accountabilities without rigid or prescriptive hour caps.Financial LeadershipMonitor and understand P&L statements and dashboard metrics.Approve location-specific write-off requests.Align staffing decisions with budget constraints, productivity expectations, and long-term financial goals.Recommend pay adjustments and structural changes in collaboration with CEO and executive leadership.Strategic AlignmentCascade company priorities and messages effectively.Ensure quarterly Rocks are created, aligned with the VTO, and executed.Lead or support strategic projects and initiatives as assigned.Community & Brand EngagementMaintain and build local relationships that support referral pathways and brand visibility.Participate in community events, outreach, networking, and collaborations.Policy, Procedure & ComplianceIdentify gaps in policy or SOPs; lead or partner in updating or creating new documents.Maintain confidentiality on all leadership-level information.L5 General Manager Measures of Success (Scorecard Items May Include)Location revenue and profitability targetsInterdepartmental referral strengthTeam engagement scores (e.g., Gallup)Achievement of quarterly RocksReduction in operational issues or repeat issuesStaff retention performanceClient satisfaction and NPS/raving fan indicatorsLocal partnership and outreach effectivenessMetrics evolve based on organizational needs; the GM adapts accordingly.L5 General Manager Traits & Skills (GWC: Gets it, Wants it, Capacity to Do it)Gets ItUnderstands holistic, integrated clinical fitness business modelDeep understanding of EM’s mission, core values, and growth strategyStrong operational problem-solvingWants ItPassionate about supporting people, improving operations, and serving the communityValues leadership transparency, development, and accountabilityEager to learn, grow, and understand the “why” behind decisionsCapacity to Do ItAble to lead with clarity, empathy, and directness (“care personally, challenge directly”)Strong organizational and follow-through abilitiesHigh emotional intelligence and approachabilityConfident decision-making and delegationEffective communication—written and verbalWorking knowledge of financial and productivity metricsComfortable managing multiple priorities in a fast-paced environmentTechnical literacy with MS Office and EM systemsAbility to diagnose performance issues and guide staff toward successMaintains boundaries and models healthy professional normsExperience & QualificationsManagement or director-level experience overseeing $1M revenue and 6 staffExperience with team development and performance managementExperience organizing and executing departmental plans, revenue strategies, and growth initiativesCurrent CPR/AED certification preferredAdditional certifications dependent on professional discipline (if providing services)Professional Capacity ExpectationsAble to work up to 40 hours/week and meet all role accountabilitiesAble to manage competing needs of clients, staff, and leadershipAble to maintain professional communication standards in all settingsEmotionally and physically able to work in a dynamic, high-activity environmentRequirements:

Salary : $80,000 - $100,000