What are the responsibilities and job description for the Office Assistant position at Experience Dental Studio?
Dental Lab Front Office Assistant
Position Summary
We are seeking a dependable, organized Front Office Assistant to support the daily operations of our dental laboratory. This position handles incoming cases, answers calls and emails, maintains accurate records, and prepares completed cases for shipping. The ideal candidate is detail-oriented, communicates professionally, and enjoys keeping a busy office running smoothly.
Key Responsibilities
- Receive and log incoming dental cases, checking that paperwork and case materials are complete.
- Enter case information accurately and route cases to the appropriate team members.
- Answer incoming calls and emails professionally and direct questions to the appropriate staff.
- Communicate with dental offices about case information, missing items, and shipping details.
- Maintain organized paper and electronic files, case records, and office documents.
- Package completed cases carefully, verify contents and shipping information, and prepare shipping labels.
- Coordinate outgoing shipments and maintain tracking records.
- Monitor front office and shipping supplies and communicate restocking needs.
- Keep the reception, intake, and packaging areas clean and organized.
- Protect the confidentiality of patient and client information.
- Assist with general clerical tasks and other duties as assigned.
Qualifications
- Strong organizational skills and attention to detail.
- Professional phone etiquette and clear written communication.
- Basic computer skills, including email, data entry, and electronic record keeping.
- Ability to prioritize tasks, follow instructions, and work independently and as part of a team.
- Reliable attendance and a friendly, service-oriented attitude.
- Previous office, customer service, shipping, or dental experience preferred.
Work Environment
This is an on-site position in a dental laboratory. Daily duties include computer work, answering phones, handling incoming cases, filing, and standing to package outgoing shipments.
Job Type: Full-time
Pay: $16.00 - $19.00 per hour
Expected hours: 35.0 – 40.0 per week
Benefits:
- 401(k)
- Dental insurance
- Retirement plan
People with a criminal record are encouraged to apply
Salary : $16 - $19