What are the responsibilities and job description for the Patient Engagement position at ExperCare Urgent Care & Occupational Medicine?
Patient Engagement Coordinator (Medical Receptionist) – Full-Time Monday-Friday 8AM-7PM & Weekends 8AM - 4PM
About the Role
ExperCARE is seeking a reliable, customer-focused Patient Engagement Coordinator (Medical Receptionist) to join our team!
We’re looking for someone who is organized, adaptable, and committed to delivering a positive experience for every patient, every time. If you’re a strong communicator, great with multitasking, and thrive in a fast-paced environment, we’d love to hear from you.
Key Responsibilities
• Greet patients and callers in a professional, welcoming manner
• Complete patient registration and verify insurance information accurately
• Answer and manage multiple phone lines with efficiency and professionalism
• Collect payments and calculate charges correctly
• Schedule follow-up appointments and manage patient referrals
• Fax, scan, and manage medical records as needed
• Keep the front office and waiting area clean, organized, and inviting
• Support overall clinic flow and assist team members as needed
Requirements
• Strong customer service and communication skills
• Ability to multitask and stay organized under pressure
• Flexible availability, including evenings and weekends
• CPR certification (or willingness to obtain)
• Ability to pass a background check
• Knowledge of Occupational Medicine is a plus
Why ExperCARE?
• A team that values integrity, service, and excellence
• Fast-paced, supportive environment with room to grow
• Meaningful work that directly impacts your community
• Competitive pay and benefits for full-time team members