What are the responsibilities and job description for the Clinic Director position at ExperCARE Health?
Job Title: Clinic Director
Reports To: Market Vice President - GA
Position Overview:
The Clinic Director is a key leadership role responsible for overseeing site specific Clinic operations at ExperCARE Health. This position is designed for a dynamic leader who will ensure exceptional patient care, foster a supportive team environment, and maintain strong relationships with the community. The Clinic Director will integrate people, processes, and technology to enhance clinic efficiency, uphold financial performance, and promote a positive patient experience.
Key Responsibilities:
- Leadership & Team Management:
- Provide inspirational leadership to a clinically competent and engaged team, acting as a role model and mentor.
- Oversee the hiring, training, evaluation, coaching, and development of clinical and front desk staff to promote a culture of excellence and accountability.
- Patient Care & Experience:
- Direct patient care initiatives and ensure every patient receives a top-quality, compassionate experience.
- Actively engage with team members to enhance patient satisfaction, addressing concerns promptly and effectively.
- Operational Oversight:
- Manage all clinic operations, ensuring compliance with OSHA, CLIA, and other regulatory standards.
- Coordinate scheduling to maintain adequate provider and ensure appropriate staffing ratios.
- Supply Management & Inventory Control:
- Maintain oversight of medical supply inventory, ensuring budget adherence and efficient use of resources.
- Financial Management:
- Monitor financial performance, including collections and revenue cycle management, to ensure the clinic's sustainability and profitability.
- Analyze financial reports to inform decision-making.
- Process Improvement & Quality Assurance:
- Develop and implement process improvement initiatives to enhance clinical operations and patient flow.
- Monitor clinical checklists, logs, and compliance with established policies and procedures.
- Community Engagement & Reputation Management:
- Build and maintain strong relationships with community partners and stakeholders to enhance the clinic's visibility and reputation.
- Represent ExperCare Health at community events and health initiatives, promoting the clinic’s services.
Qualifications:
- Minimum qualifications include a minimum of two years of relevant higher-level education and experience in a healthcare setting.
- Proven experience in management, operations, and leadership within a healthcare setting, preferably urgent care or outpatient services.
- Strong understanding of financial management, including budgeting, P&L, and cash flow analysis.
- Excellent communication and interpersonal skills, with the ability to build consensus among diverse stakeholders.
- Proficient in healthcare technology systems and electronic health records (EHR).
What We Offer:
- Competitive salary and comprehensive benefits package.
- Opportunities for professional development and career growth.
- A collaborative work environment focused on teamwork and patient care.