What are the responsibilities and job description for the Support Specialist - Systems Operations IS Core position at Expeditors?
The Data Centers Support Specialist is responsible for resolving or escalating systems and application issues in a timely and professional manner as well as triaging incoming tickets to the Data Centers group. The Support Specialist supports Expeditors critical business systems and applications for its global locations. The Support Specialist is responsible for working with global customers monitoring global production systems analyzing issues and identifying opportunities for process improvement.
Utilizing cross department collaboration and exceptional customer service Expeditors Support Specialists solve issues for customers 24 hours a day.
KEY RESPONSIBILITIES
- Monitor the health and availability of systems and applications and follow procedures and processes to troubleshoot and resolve issues where possible
- Triage incoming Data Center tickets and resolve incoming Tier 1 tickets across Unix Windows and Networking disciplines
- Escalation of issues to system administrators engineers and development teams as appropriate
- Respond to incoming requests professionally within expected support level objectives
- Document and track issues or problems with a high level of accuracy and attention to detail
- Provide support during outages and planned maintenance
- Process system backup tapes for offsite storage and retrieval
- Compile thorough and accurate shift crossover reports
Candidates must be local or willing to relocate. Relocation assistance is not offered for this position.
Qualifications :
MINIMUM QUALIFICATIONS
DESIRED QUALIFICATIONS
Applicants are required to be eligible to lawfully work in the U.S. immediately; employer will not transfer or sponsor applicants for U.S. work authorization (such as an H1B visa) for this opportunity.
Additional Information :
Expected base salary : $25.00 / hr. to $30.00 / hr.
May be eligible for bonus following first year of continuous employment in position.
Expeditors offers competitive benefits to all fulltime employees including :
All your information will be kept confidential according to EEO guidelines.
Remote Work : Employment Type :
Fulltime
Key Skills
Financial Services,Information Technology,Cost Control,Corporate Risk Management,Law
Vacancy : 1
Salary : $25 - $30
