Domestic Operations/Customer Service Agent

We take care of our employees, and they take care of our customers!

Become a member of a global community! The international logistics industry is an integral piece of the global trade puzzle; we make the world go round. Global supply chain management is what we do, and at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics. Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ over 19,000 trained professionals in a worldwide network of over 350 locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems.

Our Mission

We recruit, train, and retain the very best logistics and technical experts the world over. We love to promote from within - more than 50 percent of our employees have been at Expeditors for five years or more. Our high retention rate is influenced by a unique compensation program for positions that are more than just jobs - they're chances to grow, do what you love and build a career with us!

Job Description

Position Schedule: Monday-Friday: 0800-1630

Major Duties and Responsibilities:

• Handle the operations & customer service responsibilities associated with inbound domestic shipments for both ocean and air freight.
• Track/trace shipments & locally coordinate shipments through to delivery by due date.
• Perform timely updates to shipment status' and communicate them to customers and other branch locations.
• Respond timely and accurately to customer pickup and quote requests.
  
  

Qualifications

Minimum Qualifications:

• High School Degree or equivalent required
• Successful candidates must pass a background check
• Must be legally authorized to work in the United States
• Must not require future sponsorship for employment visa
• Fluent in English, both written and verbal
• Must have the ability to work overtime in support of the department’s needs
• Must be able to commute to the city of Honolulu 96817
• Proficient with numbers and basic mathematical skills
• Comfortable working in a professional business environment
  
  

Desired Qualifications:

• Associates or Undergraduate Degree Preferred
• Good computer skills (Word, Excel, and familiarity with PowerPoint)
• Ability to multi-task and prioritize work while under pressure
• Aptitude for math and accounting with a strong attention to detail
• Strong organizational skills
• Ability to work independently and in a collaborative team environment
• Excellent written, verbal, and interpersonal communication skills
• Has a demonstrated strong work ethic, and reliability
• An understanding of or experience with logistics networks is a plus
  
  

Additional Information

Reporting Structure

• Supervisor and Manager
  
  

Expeditors Offers Excellent Benefits

• Paid Vacation, Holiday, Sick Time
• Health Plan: Medical, Prescription Drug, Dental and Vision
• Life and Long Term Disability Insurance
• 401(k) Retirement Savings Plan (US only)
• Employee Stock Purchase Plan
• Training and Personnel Development Program
  
  

All your information will be kept confidential according to EEO guidelines.

The hourly rate for this position is $22-$25 per hour