Customs Brokerage Supervisor

Company Description

We take care of our employees, and they take care of our customers!

Become a member of a global community! The international logistics industry is an integral piece of the global trade puzzle; we make the world go round. Global supply chain management is what we do, and at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics. Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ over 19,000 trained professionals in a worldwide network of over 350 locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems.

Our Mission

We recruit, train, and retain the very best logistics and technical experts the world over. We love to promote from within - more than 50 percent of our employees have been at Expeditors for five years or more. Our high retention rate is influenced by a unique compensation program for positions that are more than just jobs - they're chances to grow, do what you love and build a career with us!

Job Description

Scope of Position

Oversee the day-to-day quality and quantity of work processed by the team. Drive team development through a strong focus on operations, systems, and culture.

Major Duties and Responsibilities

Operations

• Assist in creating DLSOPs and transitioning new clients within the team.

• Review existing DLSOPs periodically for accuracy; update or coordinate updates with agents as needed.

• Utilize reports, Workboard, and desk checks to ensure timely file logging, entry filing, and billing. Key reports include: CHB Non-Consol, Not Billed Report, ESP No DXV, Census Warning Report, and Weekly Scorecard.

• Monitor EDE and IDMA reports to ensure timely action on processed files.

• Ensure compliance with local Customs regulations and Partner Government Agencies (PGA).

• Maintain adherence to Operational Process Standards and client SOP requirements.

• Ensure operations align with Expeditors’ policies and procedures.

• Deliver exceptional customer service to clients.

• Allocate workloads within the team and communicate capacity or staffing needs to management.

• Ensure deadlines are met. KPI examples: - Air Keying (CEK) within 24 hours of DXR or AME (when UCE is present) - Ocean Keying (CEK) within 48 hours of DXR or AME (when UCE is present) - Ocean entry filed within 48 hours of CEK (COB/IT Date/ANR)

• Ensure timely clearance and delivery of shipments.

• Process Customs entries for assigned clients and serve as backup for team members.

• Assist management with Workboard oversight, productivity, and participation in calls or pilot programs.

• Support problem-solving and customer service within the department.

• Assist with entry audits and corrective actions.

• Ensure SOP’s are maintained by team members.

• Perform all functions of Brokerage Agents and Leads, including entry processing, KPI compliance, and interaction with Customs and PGAs.

• Ensure cross-training for all team members and assign primary and backup agents for each client. Finances

• Ensure adherence to company credit procedures and confirm team compliance. For example, obtain approval and enter OLA for shipments over credit limits before transmitting entries.

• Review rate schedules for accuracy.

• Use reports to ensure timely billing.

• Monitor and improve departmental cost control.

• Track overtime usage.

• Assist management in reviewing profitability and productivity to eliminate waste.

Sales

• Support management and sales in securing new busines.

• Identify opportunities to grow existing accounts.

• Enter all client feedback (complaints, compliments, opportunities) into CRM promptly and action assigned items.

People

• Identify, develop, and mentor your No. 2.

• Maintain high team morale and minimize unplanned turnover.

• Train, motivate, challenge, and mentor employees.

• Conduct routine team meetings to share updates and regulatory changes.

• Prepare annual employee reviews and three employee check-in meetings yearly.

• Ensure all team members meet or exceed training requirements and deadlines.

Systems

• Ensure all operational tools are being properly used.

Culture

• Promote Expeditors’ 10 cultural attributes: Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humor, and Visionary.

• Monitor customer service levels within the department.

• Focus on all 10 areas of District Excellence to make the team world-class.

Qualifications

Qualifications, Experience, and Education

• High school diploma or equivalent.

• Ability to interact effectively with clients and team members.

• Strong problem-solving skills.

• Excellent communication and customer service skills.

• Strong organizational and time management abilities.

• Professional attitude.

• Comprehensive knowledge of HTSUS.

• Experience with FDA and Fish & Wildlife entries.

• Minimum three years of brokerage experience.

• Customs Broker license recommended.

• Ability to sit or stand for prolonged periods (approximately 50%).

• Ability to move within the office to access files and equipment as needed.

Peer Position

Export Supervisor

Reporting Structure 

1. Customs Brokerage Operations Manager

2. Customs Brokerage Assistant Manager

3. Customs Brokerage Manager

Additional Information

Expeditors offers excellent benefits:

• Paid Vacation, Holiday, Sick Time
• Health Plan: Medical
• Life Insurance
• Employee Stock Purchase Plan
• Training and Personnel Development Program
• Growth opportunities within the company
• Employee Referral Program Bonus
• Base Pay Range: $55,000 - $70,000 per year, Eligible for Bonus