What are the responsibilities and job description for the Customs Brokerage Agent position at Expeditors?
Company Description
“We’re not in the shipping business; we’re in the information business” -Peter Rose, Expeditors Founder
Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.
- 15,000 trained professionals
- 250 locations worldwide
- Fortune 500
- Globally unified systems
Job Description
Operations:
- Ensure accurate and timely LOG to DLV process flow
- Meet compliance at all times to regulations. This includes internal policies and procedures such as Operational Process Standards (OPS) and external government regulations or customer policies / requirements.
- Understand department process flow, constantly looking for areas of improved efficiency.
- Oversight and execution on all customer standard operating procedures via the DLSOP.
- Work with the team on meeting KPI standards, as per department goals and metrics.
Support the supervisor in the following areas:
- Daily review of workflow and reports to support the team in meeting metrics
- Audit files and support the team in ensuring that the team is meeting operating process standards and compliance regulations.
- Build and maintain strong relationships with customers and governmental Customs organizations.
- Monitor training and timely completion of items on team’s learning plan and PDP.
- Push information to the department daily that enhances productivity, metrics, and overall purpose/ vision.
Sales / Retention:
- Participate in the transition of new business/ updates to existing business.
- Assist in retention calls and complete reviews of customer data in preparation for QMRs
People:
- Identify with manager / supervisor, develop, and mentor your No. 2.
Support the supervisor where needed:
- Allocate workloads within team to ensure smooth operations during peak activity or staff absence.
- Be a guide for the team - mentor agents
- Follow-up new hires training as per the company requirement standards.
- Periodically communicate department goals and expectations with team to ensure buy-in and accountability.
Systems:
- Promote productivity tools
- Be open to implementing new system changes and enhancements with your team.
- Be involved and suggest system/process improvements.
- Set the tone of this environment within your team.
Culture:
- Proactively promote the company’s 10 cultural attributes: Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humor, and Visionary.
Qualifications
Education and Experience:
- Bachelor’s degree from a four-year college or university or equivalent experience.
- A minimum of 3 years of Customs Brokerage/Compliance experience
- Computer skills (Microsoft Word, Excel, Power Point)
- Ability to type:45wpm
- Ability to work under pressure
- Ability to adapt to changes
- High level of attention to detail
- Strong organizational skills
- Strong communication skills
- Process oriented
Training Requirements:
Meet company standards of 52 hours training per year, including as needed management/leadership training
Additional Information
Expeditors offers excellent benefits:
- Paid Vacation, Holiday, Sick Time
- Health Plan: Medical
- Life Insurance
- Employee Stock Purchase Plan
- Training and Personnel Development Program
- Growth opportunities within the company
- Employee Referral Program Bonus
Shift:
Tuesday - Saturday (08:00am - 05:00pm)
Sunday - Thursday (08:00am - 05:00pm)
Reporting Structure: Customer Brokerage Lead, Supervisor, Manager