Customer Service Agent (International Transportation)

Company Description We take care of our employees, and they take care of our customers! Become a member of a global community! The international logistics industry is an integral piece of the global trade puzzle; we make the world go round. Global supply chain management is what we do, and at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics. Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ over 19,000 trained professionals in a worldwide network of over 350+ locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems. Our Mission We recruit, train, and retain the very best logistics and technical experts the world over. We love to promote from within - more than 50 percent of our employees have been at Expeditors for five years or more. Our high retention rate is influenced by a unique compensation program for positions that are more than just jobs - they're chances to grow, do what you love and build a career with us! Job Description Air and Ocean Agent will serve in an operations capacity, responsible for processing shipments including accompanying documentation. Major duties and responsibilities to include but not limited to: Processing international transportation shipments Track and Trace shipments. Prepare, handle, and process shipment documentation- including house and master air waybills, commercial documents, and customs/regulatory documents. Accurate and timely data entry into our operating system. Dispatch freight. Communicate effectively with customers, vendors, other Expeditors offices worldwide, and co-workers through high volume of email, phone, instant message, and person to person. Monitor reports. Accurate and timely client billing. Contribute to maintaining strong service provider relationships- airlines, steamship lines, trucking companies, and others. Maintain compliance standards at all times- including internal policies and procedures, external government regulations, and customer requirements. Meet key performance indicators to support department, branch, product, and company goals. Desire to understand overall department process flow and constantly seek opportunities for improved efficiency. Training and Development - must obtain required 52 hours of annual training. (company provided) Qualifications 100% Bilingual (English and Spanish) Effective interpersonal skills - including the ability to listen, comprehend and to communicate clearly and concisely both verbally and in writing. Strong organizational and prioritization skills are critical. Must have the ability to work independently and in a team environment. Proficient computer skills - Outlook, Excel, Word, PowerPoint Proven background for excellent attendance. Additional Information Expeditors offers excellent benefits: Paid Vacation, Holiday, Sick Time Health Plan: Medical Life Insurance Employee Stock Purchase Plan Training and Personnel Development Program Growth opportunities within the company Employee Referral Program Bonus