Air Import, Operations Agent

Company Description

We take care of our employees, and they take care of our customers!

Become a member of a global community! The international logistics industry is an integral piece of the global trade puzzle; we make the world go round. Global supply chain management is what we do, and at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics. Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ over 19,000 trained professionals in a worldwide network of over 350 locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems.

Our Mission

We recruit, train, and retain the very best logistics and technical experts the world over. We love to promote from within - more than 50 percent of our employees have been at Expeditors for five years or more. Our high retention rate is influenced by a unique compensation program for positions that are more than just jobs - they're chances to grow, do what you love and build a career with us!

Job Description

Scope of Position: Ensure accurate and timely billing for all air import shipments, maintaining compliance with company policies and customer agreements.

Key Responsibilities:

• Prepare and issue invoices for air import shipments based on agreed rates and tariffs.
• Validate charges against carrier invoices, tariffs, and customer contracts.
• Coordinate with operations to confirm shipment details and resolve discrepancies.
• Maintain billing records and ensure proper documentation for audits.
• Communicate with customers regarding billing inquiries and adjustments.
• Monitor aging reports and assist in resolving billing-related disputes.

Position Schedule:  Monday-Friday 7:30AM – 4:30PM

Major Duties and Responsibilities:  

• Ensure smooth and timely freight flow
• Ensure accurate and timely data entry into our invoice / operating system
• Complete billing reports on daily basis (INB, F2F, FDS, Settlement Report)
• Ensure documents are timely sent to customer or broker for customs purposes
• Ensure timely delivery/dispatch of freight to customers for Import shipments
• Use Air Import Workflows on daily basis
• Interact with our customers in arranging their international shipments, meeting customer service standards
• Follow up on customer emails showing exceptional customer service
• Contribute to maintain strong relationships with suppliers (airlines, trucking companies, and others)
• Ensure compliance at all times to regulations. This includes internal policies and procedures such as Operational Process Standards (OPS) and external government regulations or customer's policies / requirements.
• Understand department process flow, constantly looking for areas of improved efficiency
• Ensure all customers' standard operating procedures are followed and updated
• Meet KPI standards, as per the company procedures
• Overseas communications, timely responses to emails and requests (internal and external)

Qualifications

Minimum Qualifications:  

• High School Degree or equivalent required
• Successful candidates must pass a background check
• Must be legally authorized to work in the United States
• Must not require future sponsorship for employment visa
• Fluent in English, both written and verbal
• Must have the ability to work overtime in support of the department’s needs
• Must be able to commute to the city of Hawthorne, CA
• Comfortable with numbers and basic mathematical skills
• Comfortable working in a professional business environment

Desired Qualifications: 

• Associates or Undergraduate Degree Preferred
• Good computer skills (Word, Excel, and familiarity with PowerPoint)
• Ability to multi-task and prioritize throughout the workday while remaining focused and organized
• Demonstrated ability to be proactive in thought and action
• Strong organizational skills
• Analytical with a strong attention to detail
• Effective interpersonal skills, including proven ability to listen, comprehend, effectively communicate clearly and concisely to obtain positive results
• Ability to work independently and in a collaborative team environment
• Willing to pitch in and help on last minute projects or assist team members
• Excellent written, verbal, and interpersonal communication skills
• Has a demonstrated strong work ethic, and reliability
• Strong communication and problem-solving abilities.
• Strong attention to detail and accuracy in financial data.
• Knowledge of air freight pricing, tariffs, and Incoterms.
• Proficiency in billing systems and MS Excel.
• Ability to work under deadlines and prioritize tasks.
• Good communication skills for internal and external coordination.

Additional Information

Reporting Structure 

• Supervisor and Manager

Expeditors offers excellent benefits

• Paid Vacation, Holiday, Sick Time 
• Health Plan: Medical, Prescription Drug, Dental and Vision
• Life and Long Term Disability Insurance 
• 401(k) Retirement Savings Plan (US only)
• Employee Stock Purchase Plan 
• Training and Personnel Development Program

All your information will be kept confidential according to EEO guidelines.

The hourly rate for this position is $19-$28 per hour