Air and Ocean Import Agent

As a Fortune 500 company, Expeditors employs more than 16,000 trained professionals in a worldwide network of over 329 locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customize solutions and seamless, integrated information systems. Our services include the consolidation and forwarding or air or ocean freight. Customs brokerage, vendor consolidation, cargo insurance, time-define transportation. Order and risk management, warehousing. distribution and customized logistics solutions. Expeditors is headquartered in Seattle, Washington.

Job Description

Execute flawless operational performance, by ensuring timely and accurate movement of freight and information, while promoting exceptional customer service within the Air/Ocean Imports area. Exemplifying teamwork by supporting pricing and billing peers, and comply with all regulations, procedures and company policies applicable related to Air and Ocean Imports.

Key Deliverables

• Proactively monitor the following key metrics to achieve the expected results:
• Customer Loyalty
• Customer SOPs updated in a timely manner.
• Customer’s approved list – updated and complete.
• Operational Performance
• OPS/OPA properly follow up.
• OSD properly follow up.
• Support billing accuracy: CFIT
• Edoc timely updates and recordkeeping.
• Track and Trace Air/Ocean imports files daily.
• Data Quality
• EDI properly usage.
• EDE timely resolution (Within 5 Calendar Days).
• District Excellence understanding and execution.
• Security Health and Safety
• Safety and Security Policies.
• Compliance
• Federal Maritime Commission (FMC).
• Trade Partners.
• In bonds.
• Finance
• Credit policy.
• Service Provider Payments (ACH & Check).
• Revenue recognition.
• DAP/DDP Policy (FDS).
• Incoterms (Prepaid / Collect).
  
  

Employee Satisfaction & Development

• Complete 52 hours of training annually (4.5 hours per month).
• Complete all mandatory training in a timely manner.
• Ensure timely completion of CECS and Billing Certification.
• Participate in all scheduled check-ins and EPEs.
• Understand and exemplify Expeditors’ policies, mission, vision, and culture.
  
  

Operational Excellence

Understand and follow Expeditors’ general procedures and quality expectations (District Excellence).

Understand the Air and Ocean Import process flow per Expeditors’ Operational Performance Standards (OPS) and continuously look for opportunities to improve operational performance, efficiency, and productivity.

Ensure accurate and timely data entry into Expeditors’ systems in accordance with OPS standards.

Execute tasks in alignment with Air and Ocean Imports department procedures, systems, and tools, included but not limited to:

• Air/Ocean Import Lateral
• Air/Ocean import workflow
• Air/Ocean Import INB (Invoice Not Billed)
• Free Domicile Report
• Invoiced Not Mailed Report.
• CFIT – Import System
• EDOC – electronic library
• Exp.o customs
• Exp.o GCI
• All Air import’s automated reports – related to OPS, OPA, shipment processing, and shipment status. (Refer to all available reports in AO Imports Automatic Internal Reports).

Ensure the highest level of customer service per Expeditors Standards.

Ensure all customer’s standards operating procedures are in place and updated in Expeditors’ Customer SOP database and execute accordingly.

Ensure approved customer’s list is updated in a timely manner as part of the recognition and set up of new and existing customers.

Develop a professional relationship with all customers and peers, ensuring that all of their shipments are received on a timely manner, showing that we are taking care of their interests at all times.

Keep customers properly and timely informed about the status of their shipments. All customer requirements must be answered within one hour.

Proactive interaction with all customers, providing professional advice and/or suggestions to different alternatives that will facilitate shipment processing.

Proactive interaction with assigned customer’s broker (internal/external) for a timely competition of applicable customs processes.

Contribute to maintain good relationships with all internal and external suppliers/service providers (Broker, Air lines, ship lines, trucking companies and others involved).

Understand and support our service provider management processes and procedures.

Contribute and maintain a positive teamwork environment, working actively as a team and supporting our network (internal/external).

Proper escalation of issues to immediate supervisor and/or manager, or any other required team such as compliance and accounting.

Understand and execute according to all compliance requirements at all times. Following all applicable regulations for Expeditors and the US government – including but not limited to:

• Trade compliance
• In bonds
• FMC
• ISF
• Correct utilization of company’s resources.
• Security, Health and Safety
• Immediately report any unsafe condition or incident to the Branch Health and Safety representative.
  
  

Finance

• Understand and follow credit policy 100% of the time.
• Timely and correctly bill all processed entries, update CFIT notes with any exceptions.
• Understand all accounting processes and reports and its impact.
• Monitor and constantly work on preventing monetary losses.
  
  

Qualifications

Skills and experience needed to be effective in this position.

• 6 months to 1 year of experience in similar position, or equivalent combinations of education and experience.
• Understanding of air and ocean import process (Preferred).
• Ability to complete work within standard procedures, guidelines and office policies.
• Commitment to Exemplify our culture at all times.
• Effective interpersonal skills, ability to communicate at all levels.
• Good organizational skills and time management skills.
• Customer Service Oriented.
• Strong computer skills, and ability to learn new programs and tools including knowledge of all Microsoft Office applications.
• English fluency.
  
  

Additional Information

All your information will be kept confidential according to EEO guidelines.