What are the responsibilities and job description for the US_East | Service Delivery Manager_L2 position at Expedite Talent Solutions?
"Possible 3 Month CTH | No Fees | Do Not Re-Post| Confidential
TMR ID: BDTZHM
Role: Technical Service Delivery Manager
Work location: Chicago, IL
Background and Meet and Greet: MANDATORY
Job Description:
The Technical Service Delivery Manager will be the primary orchestrator and technical lead for a mission-critical infrastructure project involving high-scale aggregate systems (Dell, Cisco, NetApp, Palo Alto). This role requires a unique hybrid of Strategic Governance and Hands-on Technical Leadership. You will be responsible for the end-to-end delivery of services, ensuring high availability, meeting rigorous SLAs, and providing deep technical guidance to a team of Systems and SRE Engineers.
Key Responsibilities:
"1. Service Governance & Strategic Leadership
SLA/SLO Management: Define, monitor, and report on Service Level Agreements (SLAs) and Service Level Objectives (SLOs). Act as the primary point of escalation for critical incidents.
Stakeholder Management: Conduct regular Service Review Meetings (SRMs) with internal leadership and external partners (Google, ***, System Integrators).
Project Lifecycle Oversight: Manage the delivery of GDC system validations, deployments, and troubleshooting workstreams from initiation to closure.
Risk & Issue Management: Proactively identify technical and operational risks, developing mitigation strategies to prevent project delays.
Architecture Oversight: Review and validate technical documentation, Helm charts, and automation scripts (Python/Ansible) to ensure they meet production standards.
Continuous Improvement: Drive the ""Automation-First"" culture. Identify manual ""toil"" within the delivery process and spearhead initiatives to automate routine tasks.
Incident & RCA Lead: Lead high-priority Root Cause Analysis (RCA) investigations, ensuring that technical fixes are permanent and documented.
Resource Planning: Manage team bandwidth, shifts, and task allocation to ensure 24/7 or high-availability coverage as required by the project."
What are the Mandatory skills and skill proficiencies required for this position?
"Hybrid Cloud/K8s Expertise: Proven experience governing environments running Kubernetes/Containers and private cloud technologies. Familiarity with Helm and microservices architecture is essential.
Multi-Vendor Hardware/Network Knowledge: Hands-on experience (current or recent) with at least three of the following: HPE (ProLiant/Synergy), Dell (PowerEdge), Cisco (Nexus/ACI), NetApp (ONTAP), or Palo Alto (NGFW).
Linux Mastery: Strong understanding of Linux administration (RHEL/Ubuntu) and system-level troubleshooting.
ITIL/Frameworks: Practical knowledge of ITIL processes (Incident, Change, and Problem Management) adapted for Agile/DevOps environments.
Automation Fluency: Ability to read, review, and suggest improvements for Python, Shell, or Ansible code."
What are the Optional skills and skill proficiencies for this position?
"Preferred Qualifications
GDC Knowledge: Prior experience with Google Distributed Cloud (GDC) or similar air-gapped/sovereign cloud solutions.
SRE Mindset: Experience with Prometheus/Grafana stacks and SLO-based alerting.
Security Clearances/Compliance: Understanding of FIPS compliance, bootstrapping with HSMs (Thales), and secure supply chain protocols.
Certifications: CKA (Certified Kubernetes Administrator), ITIL v4, or Professional Cloud Architect certifications."
The following details must accompany your submission:
First Name, Middle name, and Last Name:
City and State:
Open to Relocate?
Rate:
Availability:
Phone #:
Mobile #:
Email address:
Visa type:
Visa Expiration Date:
Hiring Status:
Soemia Pineda - ERM
TMR ID: BDTZHM
Role: Technical Service Delivery Manager
Work location: Chicago, IL
Background and Meet and Greet: MANDATORY
Job Description:
The Technical Service Delivery Manager will be the primary orchestrator and technical lead for a mission-critical infrastructure project involving high-scale aggregate systems (Dell, Cisco, NetApp, Palo Alto). This role requires a unique hybrid of Strategic Governance and Hands-on Technical Leadership. You will be responsible for the end-to-end delivery of services, ensuring high availability, meeting rigorous SLAs, and providing deep technical guidance to a team of Systems and SRE Engineers.
Key Responsibilities:
"1. Service Governance & Strategic Leadership
SLA/SLO Management: Define, monitor, and report on Service Level Agreements (SLAs) and Service Level Objectives (SLOs). Act as the primary point of escalation for critical incidents.
Stakeholder Management: Conduct regular Service Review Meetings (SRMs) with internal leadership and external partners (Google, ***, System Integrators).
Project Lifecycle Oversight: Manage the delivery of GDC system validations, deployments, and troubleshooting workstreams from initiation to closure.
Risk & Issue Management: Proactively identify technical and operational risks, developing mitigation strategies to prevent project delays.
- Technical Leadership & Support
Architecture Oversight: Review and validate technical documentation, Helm charts, and automation scripts (Python/Ansible) to ensure they meet production standards.
Continuous Improvement: Drive the ""Automation-First"" culture. Identify manual ""toil"" within the delivery process and spearhead initiatives to automate routine tasks.
Incident & RCA Lead: Lead high-priority Root Cause Analysis (RCA) investigations, ensuring that technical fixes are permanent and documented.
- Team Mentorship & Resource Management
Resource Planning: Manage team bandwidth, shifts, and task allocation to ensure 24/7 or high-availability coverage as required by the project."
What are the Mandatory skills and skill proficiencies required for this position?
"Hybrid Cloud/K8s Expertise: Proven experience governing environments running Kubernetes/Containers and private cloud technologies. Familiarity with Helm and microservices architecture is essential.
Multi-Vendor Hardware/Network Knowledge: Hands-on experience (current or recent) with at least three of the following: HPE (ProLiant/Synergy), Dell (PowerEdge), Cisco (Nexus/ACI), NetApp (ONTAP), or Palo Alto (NGFW).
Linux Mastery: Strong understanding of Linux administration (RHEL/Ubuntu) and system-level troubleshooting.
ITIL/Frameworks: Practical knowledge of ITIL processes (Incident, Change, and Problem Management) adapted for Agile/DevOps environments.
Automation Fluency: Ability to read, review, and suggest improvements for Python, Shell, or Ansible code."
What are the Optional skills and skill proficiencies for this position?
"Preferred Qualifications
GDC Knowledge: Prior experience with Google Distributed Cloud (GDC) or similar air-gapped/sovereign cloud solutions.
SRE Mindset: Experience with Prometheus/Grafana stacks and SLO-based alerting.
Security Clearances/Compliance: Understanding of FIPS compliance, bootstrapping with HSMs (Thales), and secure supply chain protocols.
Certifications: CKA (Certified Kubernetes Administrator), ITIL v4, or Professional Cloud Architect certifications."
The following details must accompany your submission:
First Name, Middle name, and Last Name:
City and State:
Open to Relocate?
Rate:
Availability:
Phone #:
Mobile #:
Email address:
Visa type:
Visa Expiration Date:
Hiring Status:
Soemia Pineda - ERM
- North America