DOAS Helpdesk System Analyst

Short Description:

We

are seeking an experienced Help Desk System Analyst. The ideal candidate will excel

in troubleshooting Windows 11, Active Directory, Microsoft O365, laptop equipment and other

essential technologies while delivering top-notch customer service.

Complete Description:

Job Description:

As a Help Desk System Analyst, you will play a critical role in ensuring

our employees can work seamlessly across a variety of technical platforms. You

will provide direct support to end-users, addressing technical issues,

troubleshooting hardware and software problems, and assisting with network

connectivity and VPN access. This role requires exceptional problem-solving

skills, effective communication, and the ability to thrive in a dynamic

environment.

You will work with a variety of tools and systems, including

Active Directory, Microsoft Teams IP phone systems, and Exchange Admin, while

having opportunities to expand your expertise in OKTA, Crowdstrike, AWS, and

SharePoint. Your responsibilities will include both in-person support at our

office and remote support for users working from home.

Job Responsibilities:

• Respond
  
  

to and resolve technical support tickets related to Windows 11, Active

Directory, Microsoft O365, network connectivity, VPN, and RDP.

• Assist
  
  

users with password resets, PST file management, and Exchange Admin tasks.

• Provide
  
  

hands-on and remote support for hardware, software, and IP phone systems

(e.g., Microsoft Teams).

• Use
  
  

ticket tracking systems to document, prioritize, and track user issues

effectively.

• Troubleshoot
  
  

advanced issues using tools like PowerShell for scripting and problem

resolution.

• Support
  
  

security and authentication tools such as OKTA and Crowdstrike.

• Maintain
  
  

knowledge of AWS and SharePoint systems to assist users as needed.

• Deliver
  
  

exceptional customer service to end-users via phone, email, and

face-to-face interactions.

• Collaborate
  
  

with IT teams to ensure smooth operation of company-wide systems.

Preferred Qualifications:

• 3
  
  

years of experience in a technical support or help desk role.

• Strong
  
  

understanding of Windows 11, Active Directory, and Microsoft O365.

• Experience
  
  

troubleshooting network connectivity, VPNs, and IP phone systems.

• Familiarity
  
  

with security tools (OKTA, Crowdstrike) and cloud environments (AWS).

• Proficiency
  
  

with ticket tracking systems and remote support tools.

• Certifications
  
  

such as CompTIA A , Microsoft Certified: Modern Desktop Administrator

Associate, or similar are highly desirable.

• Excellent
  
  

communication and interpersonal skills to interact with users of varying

technical expertise.

• Strong
  
  

organizational skills and attention to detail in documenting issues and

resolutions.

Work Schedule: The candidate

must be local to Atlanta and be able to come to the office every day to work.