What are the responsibilities and job description for the AI Delivery Engineer position at Expedient?
Summary
Join Expedient's AI CTRL product team as an AI Delivery Engineer, where you'll guide enterprise clients from contract signing to successful go-live of our AI platform. You'll manage implementation projects, coordinate across technical teams, and ensure customers smoothly integrate AI CTRL into their environments to achieve measurable business value.
Key Responsibilities
- Lead Implementation Projects: Manage multiple enterprise AI CTRL deployments simultaneously, owning timelines and deliverables from kickoff through go-live
- Client Management: Serve as the primary contact during implementation, conducting meetings, setting expectations, and translating technical concepts into business value
- Technical Integration: Connect client systems (CRM/ERP platforms, databases, cloud services) to AI CTRL, troubleshooting API connections, data formatting, and access issues
- Cross-Team Coordination: Collaborate with internal engineering teams to configure the platform according to client requirements
- Risk Management: Proactively identify and resolve project roadblocks while keeping deployments on schedule
- Customer Handoff: Transition clients seamlessly to Customer Success with complete documentation and enablement
- Experience: 2–5 years in technical project delivery, implementation engineering, or customer onboarding for enterprise software, cloud services, or AI/ML solutions
- Technical Skills: Comfortable with APIs, enterprise software systems (e.g., Salesforce), cloud services, and data integrations
- Communication: Excellent at explaining technical concepts clearly to both technical and executive audiences
- Mindset: Entrepreneurial, adaptable, and thrives in fast-paced environments with shifting priorities. Strong ownership mentality and passion for AI solutions
- Education: Bachelor's degree in Computer Science, Information Systems, Engineering, or related field preferred
Location: Cleveland, Ohio office. On-site role, regional travel may be required.
Salary for this position will be based on your experience and your skills. Estimated salary range is $85,000 to $100,000 annually.
Salary : $85,000 - $100,000