What are the responsibilities and job description for the Account Manager position at Exotic Automation & Supply?
General Summary: Company Representative responsible for identifying, developing and maintaining sales opportunities and business relationships for an assigned group of customers within a designated territory.
What You Will Do (Essential Job Functions):
Customer Relationship Management
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What You Will Do (Essential Job Functions):
Customer Relationship Management
- Develop and maintain strong relationships with key decision-makers and influencers in each customer facility
- Execute customer visits according to the Territory Plan to strengthen partnerships and identify growth opportunities
- Provide and coordinate technical support on all essential products and services for customers
- Follow up on all sales leads in a timely and professional manner
- Manage sales performance and gross margin targets for all product lines and services as outlined in annual forecasts and territory plans
- Develop, implement, and maintain comprehensive Customer Account Plans and Territory Plans for assigned accounts
- Identify and pursue new customer development opportunities within and surrounding the assigned territory
- Define and execute strategies for target accounts to maximize market penetration
- Manage territory-specific blanket orders to optimize profitability where applicable
- Gather necessary information to prepare accurate quotations for customer requests
- Negotiate premium margins during the quote preparation process to maximize order profitability
- Follow up on quotation opportunities and document all activity in the contact management system
- Demonstrate knowledge of and effectively promote the company's unique value proposition (the "Exotic Advantage")
- Identify, document, and validate customer engagement opportunities (C.A.R.E.) as defined in the Territory Plan
- Submit corrective action plans for territories performing below 90% of sales targets
- Coordinate with purchasing to identify sourcing solutions for customer requirements
- Support accounts receivable efforts by facilitating customer communication and payment resolution when requested
- Participate in resolution of overstock inventory situations where applicable
- Submit itinerary, call reports, and expense reports in accordance with company policy and procedures
- Builds customer relationships through appropriate business entertainment within ethical guidelines and in accordance with company code of ethics
- Documents customer concerns and participates in their timely resolution
- Participates in joint sales calls with colleagues and suppliers to develop comprehensive account strategies and strengthen customer partnerships
- Participates in internal and external training programs to enhance product knowledge, sales skills, and industry expertise
- Participates in corporate onboarding and orientation programs as required
- Performs other duties as assigned or requested to support team and organizational objectives
- Bachelor's degree in related area of responsibility (may substitute three (3) years of sales-related work experience)
- Three (3) years of experience in sales-related role—industry specific preferred
- Previous experience working on a computer--CRM experience preferred
- Ability to be available for 24-hour customer support
- Valid driver's license
- Ability to maintain a vehicle that seats four adults comfortably as well as meeting Exotic standards for cleanliness, safety and insurance compliance
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