What are the responsibilities and job description for the System Engineer position at EXOS?
What You Will Do
We are seeking a highly motivated and experienced Tier 1 IT Technician to join our growing IT support team. In this role, you will provide first-line technical support to our customers through various channels such as phone, email, and live chat. You will troubleshoot technical issues, diagnose problems, and resolve technical issues in a timely and efficient manner.
Required Skills/Abilities:
- Provide technical support to users via phone, email, and in-person in a professional and timely manner.
- Troubleshoot and resolve basic technical issues related to hardware, software, and network.
- Provide resolution or escalation of technical issues to the appropriate level of support.
- Document all customer interactions, technical issues, and solutions in a clear and concise manner.
- Maintain a high level of customer satisfaction by providing effective solutions and exceptional customer service.
- Continuously expand technical knowledge and skills through self-education and training opportunities.
- Ability to multitask and prioritize effectively.
- Collaborate with other members of the IT team on projects and initiatives.
What You Have Done
The requirements listed below are representative of the knowledge, skills, and/or abilities required to perform each essential duty satisfactorily. We will make reasonable accommodations to enable individuals with disabilities to perform these functions.
Requirements:
- 1-2 years of experience in a technical support role.
- Strong knowledge of Windows and Mac operating systems, and common office software.
- Basic networking knowledge (TCP/IP, DNS, DHCP).
- Ability to multitask and prioritize effectively in a fast-paced environment.
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced, high-pressure environment.
- Ability to lift up to 50 pounds and perform physical activities such as crawling under desks and climbing ladders.
- Associates degree in Information Technology or related field.
- A or Net certification would be a plus.