What are the responsibilities and job description for the Help Desk Technician position at EXOS?
This is a one week contract, onsite in Morehead, KY paying $25/hr.
Job Description:
We are seeking a team of Tier 1 Associates to assist our client with an Active Directory migration. You would be supporting the team members in a local Distribution Center for our client. The support would include end-user devices (laptops/desktops/handhelds) and Microsoft Enterprise Apps (Outlook, Teams, OneDrive, and others).
Job Duties:
* Verify and establish connectivity between the in-scope devices and the designated environment, ensuring the migration team has the access required to perform migration activities.
* Confirm that in-scope devices and agents successfully check in to the environment and remain reachable to the remote migration team throughout the migration window.
* Where a user reports an email or handheld device issue, re-establish the device's connection to the environment so the remote migration team can perform their tasks.
* Provide local, on-site support to facilitate migration activities, including device access, physical or local troubleshooting steps directed by the team, and confirmation of device state.
* Coordinate with end users at the device level to support connectivity, agent availability, and reconnection, enabling the team to complete migration and technical work remotely.
* Identify and escalate agent or device connectivity issues to the migration team, supporting timely handoff so they can resume migration and remediation activities.
Job Requirements:
- 1 year of IT support, help desk, desktop support, or technical support experience preferred.
- Basic understanding of Windows operating systems and desktop/laptop troubleshooting.
- Familiarity with Microsoft Office 365 applications, including Outlook, Teams, and OneDrive.
- Basic knowledge of Active Directory concepts (user accounts, passwords, domain logins, etc.).
- Experience supporting PCs, laptops, and handheld/mobile devices.
- Ability to follow documented processes and work from established procedures.
- Strong communication and customer service skills with the ability to assist end users in person.
- Comfortable working in a fast-paced environment and managing multiple support requests.
- Strong problem-solving skills with the ability to identify and escalate issues appropriately.
- Ability to work independently while collaborating with remote technical teams.
Salary : $25