What are the responsibilities and job description for the Director of Infrastructure position at EXOS?
Leadership and Team Management:
- Lead, mentor, and manage a team of Tier 3 engineers, fostering a collaborative and high-performance culture.
- Oversee the recruitment, training, and professional development of team members.
- Conduct regular performance reviews and provide constructive feedback.
Infrastructure Management:
- Ensure the optimal performance, availability, and security of network, server, storage, and backup systems internally and for all our clients
- Develop and implement infrastructure strategies, policies, and procedures.
- Monitor and manage infrastructure capacity and performance, inventories, etc.
- Manage both internal and external (client) infrastructure environments fully
Project Management:
- Lead and manage infrastructure projects from inception to completion, ensuring timely delivery and adherence to budget.
- Collaborate with cross-functional teams to define project requirements and objectives.
- Track project progress and provide regular updates to stakeholders.
Ticket Escalation and Incident Management:
- Oversee the resolution of complex technical issues escalated from Tier 1 and Tier 2 support teams.
- Ensure timely and effective incident response and resolution.
- Implement and maintain incident management processes and documentation.
Continuous Improvement:
- Identify opportunities for process improvements and implement best practices.
- Stay current with industry trends and emerging technologies to drive innovation.
- Develop and maintain disaster recovery and business continuity plans.
Education: Bachelor's degree in Computer Science, Information Technology, or related field. Equivalent work experience may be considered.
Experience:
- Minimum of 5 years of experience in IT infrastructure management, with a focus on networks and system administration.
- At least 2 years of experience leading or managing teams of engineers or technicians.
- Proven experience managing complex infrastructure projects, including budgeting and risk management.
Technical Skills:
- Strong understanding of networking protocols (TCP/IP, BGP, OSPF, etc.) and network security best practices.
- Experience with cloud platforms (AWS, Azure, etc.), virtualization (VMware, Hyper-V), and storage solutions.
- Proficient in network monitoring tools and troubleshooting complex network and systems issues.
- Experience in IT service management (ITSM) and incident management (e.g., ITIL framework).
Certifications: Relevant certifications (e.g., CCNP, CCIE, CISSP, PMP) are a plus.
Key Competencies
- Strong leadership and team management skills.
- Excellent problem-solving abilities with attention to detail.
- Ability to manage multiple projects and priorities in a fast-paced environment.
- Strong communication skills, both written and verbal.
- Ability to work collaboratively with technical and non-technical stakeholders.