Warehouse Continuous Improvement

Company Overview

Exol (formally GreenBox Logistics) is pioneering fulfillment as-a-service, offering outsourced warehousing operations and specializing in automated warehousing solutions. Our focus is on the efficient movement of goods in cases and pallets across all sectors, such as CPG, food and beverage, wholesale, and retail.

*Exol is an independently managed joint venture between Symbotic and Softbank.

Position Summary

The Continuous Improvement (CI) & Quality Manager is responsible for driving process optimization, quality assurance, efficiency, and standardization across Exol's automated warehouse operations. This individual will identify performance gaps, lead data-driven improvement initiatives, facilitate daily management, and champion a culture of continuous improvement and training compliance at all levels of the organization.

A key focus of this role will be leading and participating in Kaizen events, facilitating cross-functional collaboration to eliminate waste, enhance throughput, and improve safety and quality within highly automated environments. This role also maintains site QMS documentation and ensures alignment with network SOPs and operational standards.

What You'll Do

• Develop and implement a site-wide continuous improvement strategy aligned with Exol's operational and automation goals.
• Lead, facilitate, and actively participate in Kaizen events to identify root causes of inefficiencies and deliver sustainable improvements in productivity, cost, and quality.
• Partner with warehouse leadership, automation engineering, IT, and supply chain teams to streamline workflows, eliminate waste, and enhance system integration.
• Conduct time studies, process mapping, and value stream analysis to identify opportunities for optimization.
• Collect, analyze, and present performance data using KPIs and dashboards; track impact of improvement initiatives on metrics such as throughput, cycle time, order accuracy, and cost per unit.
• Lead weekly audits and root cause analysis (RCA), driving corrective and preventative actions (CAPA) and verifying sustainment.
• Standardize processes across shifts and departments to support scalability and consistency as Exol expands its automated warehouse network.
• Drive operator engagement in CI initiatives through training, coaching, and empowerment programs.
• Maintain QMS documentation and compliance records; support readiness for external and internal audits.
• Support the deployment of Lean methodologies (5S, visual management, standard work, mistake-proofing) to ensure adherence and sustainment of process changes.
• Collaborate with leadership to prioritize improvement projects and align CI efforts with corporate strategy and site-level goals.
• Lead workshops, training sessions, and post-Kaizen sustainment follow-ups to ensure results are embedded into daily operations.
• Develop and maintain documentation of best practices and share learnings across Exol facilities.

What You'll Need

• Bachelor's degree in industrial engineering, Operations Management, Supply Chain, or related field. (Or related experience)
• Minimum 5 years of experience in process improvement, lean manufacturing, or warehouse operations; experience in high-automation or robotics-driven environments strongly preferred.
• Proven ability to lead and participate in Kaizen or continuous improvement events with measurable outcomes.
• Strong command of Lean and Six Sigma methodologies; Green or Black Belt certification preferred.
• Excellent analytical and problem-solving skills; able to interpret large data sets to drive decisions.
• Exceptional facilitation and communication skills with the ability to lead cross-functional teams.
• Proficiency in Excel, Power BI, and warehouse management or automation software systems.
• Hands-on, collaborative approach—comfortable working on the warehouse floor and interacting with all levels of the organization
• Experience implementing Lean tools in automated distribution, e-commerce fulfillment, or manufacturing settings.
• Knowledge of WMS, robotics integration, and automation performance metrics.
• Experience training team members in Lean, Kaizen, and continuous improvement tools.
• Experience with quality systems, CAPA processes, and audit support.
• Certification in Lean, Six Sigma, or Operational Excellence desired.

Our Environment

• Travel could be up to 10% of the time. Employee must have a valid driver's license and the ability to drive and/or fly to client and other customer locations
• The employee is responsible for owning a credit card and managing expenses personally to be reimbursed on a bi-weekly basis.
• This is an in-warehouse role; you'll spend time on the floor as well as in the office.
• Flexibility to work multiple shifts (day, swing, night) or be on call depending on operational demands.
• Ability to walk/stand for extended periods, climb stairs/ladders, and tolerate warehouse environmental conditions (temperature variations, noise, etc).